Operations Manager

Location: Tullamarine, Cranbourne areas, Victoria

Company: ASM Chilltech

Employment Type: Full-Time, Permanent

Join the growing ASM Chilltech team. We are recruiting a full-time Operations Manager to lead and support the delivery of HVAC and refrigeration service operations across Tullamarine, Cranbourne and surrounding areas.

The Role

ASM Chilltech is seeking an experienced Operations Manager to join our team, overseeing day-to-day service operations and supporting the continued growth and performance of the business. This is an exciting opportunity for an experienced operational leader with a background in HVAC&R, mechanical services, facilities services or a related technical environment to take ownership of operational performance, service delivery and team effectiveness.

As Operations Manager, you will lead and support the Service Department and work closely with the Service Manager, Key Account Managers and administration teams. You will focus on improving utilisation and efficiency, coordinating labour and resources, managing customer performance requirements, and ensuring high standards of safety, quality and customer service are consistently achieved. You will also play an important role in driving continuous improvement across systems and processes, maintaining strong client relationships, supporting contract profitability and identifying opportunities to improve the way we deliver services.

From day one, you will be supported by a collaborative team environment, supportive leadership and opportunities for ongoing career development within a growing national business.

Why You Will Love Working With ASM Chilltech

Company vehicle – modern fleet with tolls, fuel and insurance covered
Competitive salary and ongoing development opportunities
Career growth – paid training, study leave and structured development pathways
Top-tier equipment provided – phone, uniforms and PPE supplied
Recognition and rewards – spot recognition vouchers and $2,000 employee referral bonus
Health, wellbeing and lifestyle benefits – Fitness Passport, employee discounts and optional flu vaccinations
Additional employee benefits with Flare including novated leasing options
Paid parental leave and volunteer leave
Safe systems of work and supportive leadership

What You Will Be Doing

Lead the day-to-day operations of ASM Chilltech's Service Department, supporting efficient and effective service delivery
Lead and support Key Account Managers, service and administration teams to achieve operational and business objectives
Drive employee and business performance with a strong focus on utilisation, productivity and operational efficiency
Support labour and resource allocation to ensure customer and operational requirements are met
Monitor customer KPIs and SLAs and support the team in achieving contractual service requirements
Maintain strong relationships with clients, subcontractors, suppliers and internal stakeholders
Monitor service WIP and support timely completion and close-out of works
Provide regular operational reporting and monitor contract performance, profitability and service outcomes
Identify and implement improvements across workflows, systems and operational processes
Oversee effective use of scheduling and job management systems and maintain accurate operational records
Support customer onboarding, systems integration and operational setup for new customers, vendors and employees
Work with key stakeholders to resolve escalated operational and customer issues
Support contract reviews and renewals with a focus on sustainable and profitable service delivery
Identify development opportunities and support training and capability across the team
Promote strong WHS practices and a proactive safety culture across operations
Contribute to business growth by identifying opportunities to improve service delivery, customer retention and operational performance

Your Education, Experience and Skills

Previous experience in an Operations Manager, Service Manager or similar leadership role within HVAC&R, mechanical services, facilities management or a related technical services environment
Strong understanding of service operations, scheduling, resource planning and field service delivery
Demonstrated experience leading and supporting operational and service teams
Strong commercial understanding, including budgets, margins, WIP and contract performance
Experience managing customer KPIs, SLAs and service delivery requirements
Proven ability to drive operational efficiency, process improvement and team performance
Strong customer relationship and stakeholder management skills
Ability to manage competing priorities in a fast-paced service environment
Strong problem-solving and decision-making skills
Sound understanding of WHS, environmental and compliance requirements
Confident using job management, scheduling and operational reporting systems
Relevant trade, technical, business or management qualifications will be highly regarded

As part of our recruitment process, successful candidates will be required to undergo a National Police Check.

About ASM Chilltech

ASM Chilltech is a national leader in commercial and industrial HVAC and refrigeration services, delivering reliable, high-performance solutions across Australia. As a BGIS company, ASM Chilltech specialises in mechanical services projects, planned maintenance and reactive building services solutions across a diverse range of industries and client facilities.

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging. ASM Chilltech is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, veterans and people from culturally diverse backgrounds.

Apply Now

If you are an experienced operational leader looking to join a growing HVAC and refrigeration business and make a genuine impact on service delivery, team performance and operational improvement, we would love to hear from you.

BGIS

Operations Manager

About the Job

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BGIS

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