At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for running the operations and implementing process improvements of the customer contact centre

• Plan and monitor contact centre activities
• Analyse and measure the effectiveness of existing processes and develop sustainable and quantifiable process improvements
• Develop contact centre staff through continuous review, feedback, and on-the-job training
• May manage contact centre vendor in the case where the contact centre is outsourced

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About the company

AIA Group provides life insurance and financial protection services to individuals and groups across 18 markets in Asia. The company works by offering insurance policies and long-term savings plans that pay out benefits and claims to help customers manage their health and financial needs. AIA distinguishes itself through its century-long history in the region and its position as the largest independent publicly listed pan-Asian life insurance group. Its goal is to lead the industry in sustainability while helping millions of people live healthier, longer, and better lives.

Company Size

10,001+

Company Stage

N/A

Total Funding

$618.7M

Headquarters

Central and Western District, Hong Kong

Founded

N/A

Get referred to AIA Group

See people who can refer or advise you

Simplify's Take

What believers are saying

AIA reported 2025 VONB of US$5.5 billion and OPAT per share growth of 12%.
AIA returned US$3.6 billion to shareholders in first-half 2026 through dividends and buybacks.
AIA launched SelectWise in February 2026, targeting Hong Kong medical-insurance demand.

What critics are saying

China tax authorities began taxing offshore insurance income in August 2026.
Hong Kong insurers lost value on August 6, 2026 after the offshore-tax report.
AIA’s heavy Hong Kong-China exposure makes policy shocks existential for near-term growth.

What makes AIA Group unique

AIA’s Premier Agency drove 2026 H1 China VONB growth of 20%.
AIA Hong Kong’s partnership channels with Citibank and BEA widened affluent reach in 2026.
AIA’s 18-market scale and HKRBC disclosures reinforce capital strength above minimums.

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Benefits

Health Insurance
401(k) Retirement Plan
Remote Work Options
Flexible Work Hours
Unlimited Paid Time Off
Paid Vacation
Wellness Program
Mental Health Support

Company News

Yahoo Finance

Apr 30th, 2026

AIA's new business value jumps 13% to $1.76B on strong Hong Kong, China demand

AIA Group reported a 13% increase in value of new business (VONB) to $1.76 billion for the first quarter ended March 31, up from $1.50 billion a year earlier. The Asia-focused insurer dismissed concerns about capital market volatility amid geopolitical tensions. Hong Kong, AIA's core market, saw VONB rise 21%, driven by demand from local customers and mainland Chinese visitors seeking offshore insurance products. China, the company's second-largest market, posted a 26% increase, supported by its Premier Agency sales force and bancassurance partnerships. Hong Kong and China together account for roughly half of AIA's global new business growth. The insurer cited favourable demographics, rising incomes and low insurance penetration across its 18 Asian markets as key growth drivers.

AIA Australia

Aug 15th, 2024

AIA Australia appoints Tracey Crowe as Chief Customer Operations and Claims Officer

In July 2017, AIA and its partners launched AIA's health insurance business, now known as AIA Health Insurance.

Adobo Magazine

Aug 14th, 2024

AIA Group's 'Rethink Healthy' platform challenges conventional health standards in Asia

HONG KONG - Insurance company AIA Group has officially launched its new brand campaign platform, "Rethink Healthy."

Human Resources Online

Jul 18th, 2024

Up the ranks: Raman Sidhu joins AIA as Director, Group Talent & Leadership

Raman Sidhu has taken on the role of Director, Group Talent & Leadership at pan-Asian life insurance group AIA, effective July 2024.

PR Newswire APAC

Jun 17th, 2024

Aia Launches "Rethink Healthy" Brand Campaign To Inspire A Healthier Asia

HONG KONG, June 17, 2024 /PRNewswire/ -- AIA Group Limited ("AIA" or the "Group") today announces the launch of its new brand campaign platform "Rethink Healthy". The campaign seeks to challenge stereotypes and narrow depictions of health in Asia and calls for new definitions of health that will encourage more people to live healthier."Rethink Healthy" promotes a more holistic and sustainable approach to wellbeing that is inclusive, relevant and achievable for people in Asia. The campaign is part of the AIA One Billion ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.It was formed in response to a regional wellness report[1] commissioned by AIA which found many consumers in Asia believe that being healthy is too hard and inaccessible. Key findings of the research revealed:While the majority of respondents want to improve their health, 80% do not believe that they are healthy today.As a result, 57% of those surveyed reported they have not managed to make changes to improve their health.People across Asia are overwhelmed by constant, narrow depictions of perfect health and wellness routines.are overwhelmed by constant, narrow depictions of perfect health and wellness routines. 63% of respondents believe that exercise must be intensive and lengthy to be healthy, which discourages many from being more physically active.The majority of those surveyed believe that small actions cannot improve physical health, despite research[2] demonstrating the value of small steps done consistently to form habits.Stuart A. Spencer, AIA Group Chief Marketing Officer, said, "Our reality today is that Asia is getting wealthier but not healthier

AIA Group

Executive – Call Centre

About the job