Full-Time

Director – Customer Engagement

Posted on 8/13/2024

Showpad

Showpad

201-500 employees

Sales enablement platform for marketing teams

Data & Analytics
Enterprise Software

Senior, Expert

Chicago, IL, USA

Hybrid working available from Chicago, London, Ghent, NYC, Austin, or Boston.

Category
Customer Success Management
Sales & Account Management
Requirements
  • Experience leading teams who strategically support, sell to, or build long-term relationships with Enterprise accounts, with a watch me/follow me attitude regarding extensive account relationships.
  • Confidence in your ability to convert the concept of customer delight and happiness into objective measures (Think NPS, CSAT, and Customer Health Score).
  • Energy to be on the road, in the field, and in front of customers for one-to-two weeks every month.
  • Interest in leading a flat organisation, being close to the action and in the details.
  • Strategy to deliver customer delight and success through a digital community.
  • Passion for driving customers to embrace use of the enablement technology in alignment with Revenue KPIs.
  • Operational excellence balanced with an eye for the art of customer engagement.
  • Vision to build a new industry-leading CX function at Showpad.
Responsibilities
  • Hire, retain and develop multiple high performing teams.
  • Coach five experienced Principal Customer Success Managers to be positioned as trusted advisors and subject matter experts for Key Accounts.
  • Support one leader and two instructors on the Customer Education team to build out customer training courses and learning paths to drive product adoption, retention and value realisation.
  • Lead the Community Manager as they build The Rev into the #1 Revenue Enablement destination for customer support and advocacy through digital events, KPI measurement, internal collaboration, best-in-class moderation, and efficient platform management.
  • Build personal relationships with our most strategic customers, meeting face to face and helping them connect Showpad-driven outcomes to business value.
  • Own the definition, measurement, and response plan of our customer health score program, often executing the response through the broader GTM teams.
  • Establish measurable goals and KPIs for Key Accounts, maximising value realisation via product adoption and agreed upon mutual success plans.
  • Launch a paid customer and partner certification program that measures Showpad & Sales Enablement knowledge and develops and supports a robust partner network.
  • Assign, define & maintain the Exec & Product Sponsor activities within Key Accounts.
  • Serve as a point of escalation for customers - advocating internally to pull in resources where appropriate.
  • Inform our product roadmap and vision by driving the product feedback loop for trends and insights from our customers.

Showpad provides a sales enablement platform that helps marketing and revenue teams improve their sales processes. The platform offers tools for managing sales content, training sales teams, and analyzing performance. Sales teams can easily find the right content for their interactions, receive coaching to enhance their skills, and access insights to make informed decisions. Showpad operates on a subscription-based model, ensuring consistent revenue while offering over 65 integrations to fit into existing workflows. The company aims to empower sales teams to engage buyers effectively and add value in every interaction.

Company Stage

Series D

Total Funding

$151.3M

Headquarters

Ghent, Belgium

Founded

2011

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

-20%

2 year growth

-23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Showpad's AI-driven analytics enhance personalized sales training and coaching.
  • Virtual exhibition capabilities boost product showcasing and buyer engagement.
  • Recognition as a leader by Forrester boosts credibility and attracts enterprise clients.

What critics are saying

  • Increased competition from CaptivateIQ's advanced automation solution for revenue teams.
  • Upland Software's expansion into sales enablement may threaten Showpad's market share.
  • Rapid AI advancements require Showpad to continuously innovate to maintain competitiveness.

What makes Showpad unique

  • Showpad offers a comprehensive sales enablement platform with integrated AI capabilities.
  • The platform supports over 65 pre-configured integrations and an open API for flexibility.
  • Showpad is recognized as a leader in sales readiness solutions by Forrester.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE