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Full-Time

Director – Customer Engagement

Confirmed live in the last 24 hours

Showpad

Showpad

201-500 employees

Sales enablement platform for marketing teams

Data & Analytics
Enterprise Software

Senior, Expert

Chicago, IL, USA

Hybrid working available from Chicago, London, Ghent, NYC, Austin, or Boston.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Experience leading teams who strategically support, sell to, or build long-term relationships with Enterprise accounts, with a watch me/follow me attitude regarding extensive account relationships.
  • Confidence in your ability to convert the concept of customer delight and happiness into objective measures (Think NPS, CSAT, and Customer Health Score).
  • Energy to be on the road, in the field, and in front of customers for one-to-two weeks every month.
  • Interest in leading a flat organisation, being close to the action and in the details.
  • Strategy to deliver customer delight and success through a digital community.
  • Passion for driving customers to embrace use of the enablement technology in alignment with Revenue KPIs.
  • Operational excellence balanced with an eye for the art of customer engagement.
  • Vision to build a new industry-leading CX function at Showpad.
Responsibilities
  • Hire, retain and develop multiple high performing teams.
  • Coach five experienced Principal Customer Success Managers to be positioned as trusted advisors and subject matter experts for Key Accounts.
  • Support one leader and two instructors on the Customer Education team to build out customer training courses and learning paths to drive product adoption, retention and value realisation.
  • Lead the Community Manager as they build The Rev into the #1 Revenue Enablement destination for customer support and advocacy through digital events, KPI measurement, internal collaboration, best-in-class moderation, and efficient platform management.
  • Build personal relationships with our most strategic customers, meeting face to face and helping them connect Showpad-driven outcomes to business value.
  • Own the definition, measurement, and response plan of our customer health score program, often executing the response through the broader GTM teams.
  • Establish measurable goals and KPIs for Key Accounts, maximising value realisation via product adoption and agreed upon mutual success plans.
  • Launch a paid customer and partner certification program that measures Showpad & Sales Enablement knowledge and develops and supports a robust partner network.
  • Assign, define & maintain the Exec & Product Sponsor activities within Key Accounts.
  • Serve as a point of escalation for customers - advocating internally to pull in resources where appropriate.
  • Inform our product roadmap and vision by driving the product feedback loop for trends and insights from our customers.

Showpad is a sales enablement platform that helps marketing and revenue teams improve their sales processes. It provides tools that give sales teams access to the content and training they need to effectively engage with buyers. The platform operates on a subscription basis, allowing businesses to pay for access to its features. Key features include sales content management, which helps teams find the right materials for different situations, seller effectiveness tools for training and coaching, and analytics that provide insights into performance. Showpad also supports over 65 integrations and offers implementation and ongoing support to ensure customers can effectively use the platform. The goal of Showpad is to empower sales teams to perform better and add value in their interactions with customers.

Company Stage

Series D

Total Funding

$159.5M

Headquarters

Ghent, Belgium

Founded

2011

Growth & Insights
Headcount

6 month growth

-14%

1 year growth

-17%

2 year growth

-21%
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Simplify's Take

What believers are saying

  • Recognition as a leader in the Forrester Wave™: Sales Readiness Solutions, Q4 2023 report, underscores Showpad's industry leadership and credibility.
  • The launch of new AI capabilities and automated question-based analytics dashboards demonstrates Showpad's commitment to innovation and continuous improvement.
  • Being named among Built In's Best Places to Work 2024 highlights a positive work environment, which can attract top talent and foster employee satisfaction.

What critics are saying

  • The competitive landscape of the sales enablement market is intense, with major players like Upland Software and Highspot posing significant threats.
  • Rapid technological advancements and the need for continuous innovation may strain Showpad's resources and operational capabilities.

What makes Showpad unique

  • Showpad's comprehensive suite of sales enablement tools, including content management, seller training, and analytics, sets it apart from competitors who may only offer fragmented solutions.
  • The platform's integration capabilities, with over 65 pre-configured integrations and an open API, allow seamless incorporation into existing workflows, unlike more rigid systems.
  • Showpad's recent AI innovations for training and coaching sales reps enhance its value proposition by helping sales teams become trusted advisors, a feature not commonly found in other platforms.