Client Implementations Specialist

Position summary:

The Client Implementation Specialist’s will provide expertise leading onboarding and implementation activities for TCH systems, processes, and products and conducting in user acceptance testing (UAT). The Specialist will ensure high level of client satisfaction by driving seamless implementation and onboarding experiences for clients and stakeholders as well as quality assurance through thorough testing. The Client Implementation Specialist will understand and troubleshoot company products, services, and systems. Determine and review project plans. Coordinate product needs between clients and company team members.

Qualifications required:

• Bachelor’s degree in computer science or related field with a minimum of 5 years of experience

• Candidate requires minimum 3+ years of client onboarding and integration experience

• Candidate requires minimum 3+ years of experience performing testing support for internally developed applications

• Experience with Windows and Linux based distributed systems, IBM MQ and Connect Direct technologies

• Definitive and fundamental understanding of XML language used in messaging

• Must be detail oriented and organized in both thought and practice

• Must be able to communicate ideas, both in written and verbal, in a clear, concise, and professional manner, including technical writing skills

• Ability to work with all levels within the organization

• Strong attention to detail to ensure firm policies and procedures are adhered

• Proficiency with MS Office applications including MS Project

• Proven experience in user acceptance testing and/or system implementation.

• Strong understanding of software development lifecycles (SDLC) and quality assurance processes.

• API testing and experience support using postman, soapui or other customer API clients.

Essential functions and responsibilities:

• Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products.

• Develop certification plans that validate the business and technical requirements.

• Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.

• Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.

• Test new product software application or enhancements to existing software application

• Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.

• Implement improvements in testing processes that reduce risk and drives efficiencies.

• Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.

• Develop and deliver training materials, user guides, and support documentation for end-users.

• Conduct system configurations, data migrations, and customizations based on client requirements.

• Coordinate cross-functional teams to ensure all implementation milestones are met.

• Monitor and evaluate implementation success, collecting feedback for continuous improvement.

Knowledge & Skills:

• Development of onboarding and implementations project plans

• Development of test cases and supporting documentation against requirements experience.

• Ability to continuously enhance testing criteria and results reporting

• As directed, undertake additional duties and responsibilities that may arise from time to time.

• Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process is highly desirable.

Physical demands and work environment:

Work is generally sedentary in nature but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Performance standards:

Candidate should be mature, collegial, self-motivated, extremely well-organized, and detail-oriented, able to function under pressure and manage numerous tasks simultaneously. The position would be well suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision, and work independently, as well as part of a team.

Physical demands and work environment: 

Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Employees in this position will report to the office 3 days per week. Occasional travel may be required. Onsite work requirements may change at any time.