Gift Shop Clerk

Description

Position Summary

The Gift Shop Clerk is responsible for providing exceptional customer service to patients, visitors, hospital staff, and volunteers. This role supports daily retail operations, maintains merchandise displays, processes transactions accurately, and contributes to a welcoming atmosphere that enhances the overall patient and visitor experience.

Primary Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

1. Greet and assist customers in a friendly, courteous, and professional manner.
2. Operate POS/cash register and process cash, credit card, and payroll deduct payments accurately.
3. Balance cash drawer at the beginning and end of shifts.
4. Gift wrap purchases as needed.
5. Restock shelves and assist with inventory management.
6. Deliver gifts to staff and/or patients.
7. Take phone orders and check out as necessary.
8. Assist with pricing/tagging new merchandise.
9. Answer questions regarding merchandise, pricing, and gift options.
10. Perform store opening and closing tasks.
11. Maintain a clean, organized, and well-stocked store.
12. Provide support to volunteers and delegate tasks as necessary.
13. Assist with seasonal displays and promotional events.
14. Other duties as assigned.

Competencies

1. Responsible and skilled with handling money
2. Customer service excellence
3. Reliability and accountability
4. Attention to detail
5. Professionalism
6. Ability to work independently and as part of a team

Supervisory Responsibility

None.

Requirements

Required Education and Experience

1. High school diploma or equivalent.

Preferred Education and Experience

1. Previous retail sales experience preferred.
2. Experience with marketing through social medias.

Working Conditions

1. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
2. Requires standing 2/3 or more of the time.
3. Requires walking up to 1/3 of the time.
4. Requires sitting up to 1/3 of the time.
5. Requires lifting of 10 to 50 pounds up to 1/3 of the time.
6. Requires the use of hands/fingers to lift, carry, push, and pull of objects up to 1/3 of the time.
7. Requires stooping, kneeling, and crouching up to 1/3 of the time.
8. Requires bending at least 1/10 of the time.
9. Requires reaching, handling, and feeling of objects at least 2/3 or more of the time.
10. Requires good vision for near and distance with the ability to focus.
11. Requires the ability to hear and identify alarms.
12. Requires the ability to hear on the client call system as well as staff in order to be an effective communication link.
13. Environment: Work is performed primarily inside a central air medical facility.
14. Hazards: May be exposed to infectious body fluids; noxious fumes/odors. Risks of electrical shock.