Allied Universal

Largest private security services provider

Service Delivery Senior Manager - FD/DT

Account ManagementConfirmed live in the last 24 hours

Full-timeNorfolk, VA, USA$72k - $76k /yr

About the Job

Requirements

A high school diploma or equivalent, such as a GED, is required.
At least eight years of experience managing customer accounts is required.
Experience must demonstrate expertise across retail areas including retail services, cash management services, and control of cash.
Ability to conceptualize, communicate, plan, promote or influence, implement, and manage cash management initiatives is required.
Ability to assess cash office risks and opportunities for improvement, and experience implementing strategies that include awareness and training, are required.
A high level of business acumen and the ability to work effectively amid paradox and ambiguity in a matrix organization are required.
Skills in mathematics, reading comprehension, and oral and written communication are required.
The ability to write informatively, clearly, and accurately is required.
Planning and organizing skills, including attention to detail, are required.
Proficiency with Microsoft Office applications is required.
Problem-solving skills, the ability to mediate conflict with tact and diplomacy, and negotiation skills are required.
Forecasting and prediction skills are required.
The ability to coach, mentor, motivate, and encourage effective teamwork is required.
Active listening skills are required.
The ability to assess and evaluate situations effectively is required.
The ability to synthesize facts, concepts, and principles, and to compile, sort, and interpret data is required.
The ability to identify critical issues quickly and accurately is required.
Research, investigation, and information compilation skills are required.
The ability to set and achieve goals is required.

Responsibilities

Determine and understand specific customer expectations, and communicate expectations to team members and stakeholders clearly and promptly.
Manage standard cash operations at each customer facility and ensure compliance through conference calls.
Work closely with clients and other vendors to ensure consistent, coordinated service delivery at all responsible locations.
Identify and resolve issues, liaise with stakeholders, proactively manage changes, identify potential crises, and devise contingency plans.
Investigate and recommend technology and tools to enhance customer experience and team efficiency; create workflows and processes as products and solutions evolve; and grow customer relationships through new products, services, and locations.
Prepare and present customer business reviews internally and externally.

Desired Qualifications

Prior retail management experience is preferred.
Prior account management experience is preferred.
Experience developing and implementing cash management policies and procedures is preferred.
A college degree in Business Administration or an equivalent area of study is preferred.
Military education or training is preferred.
Experience executing or supervising all phases of a cash supply chain, including interviewing techniques, data analytics, statement collection, and report writing, is preferred.
Knowledge of the cash supply chain is preferred.

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal® Company, is hiring a Service Delivery Senior Manager - FD/DT. The Service Delivery Senior Manager - FD/DT is a dedicated resource working with our customer onsite at their Norfolk, VA headquarters. The Service Delivery Senior Manager is expected to motivate and lead indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business needs. They will develop, influence and nurture trust-based relationships with customers and business unit and functional leaders. The Service Delivery Senior Manager plays a key role in business processes to mitigate risk and are a positive change agent on behalf of organizational protection. They are responsible for the operations and profitability of all cash management services within assigned Retail Solutions customer account(s). This position coordinates the day-to-day administration and specialized reporting functions to ensure quality customer relations. The Service Delivery Senior Manager can expect some travel requirements within the continental United States.

This role requires the Manager to work on-site five days per week and maintain an active presence within the office environment. The annual salary range for this position is $72,000-$76,000, based on factors such as experience, skills, qualifications and business needs.

RESPONSIBILITIES:

Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion
Manage standard cash operations at each customer facility, and ensure compliance through conference calls
Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations
Identify and resolve issues; liaise with stakeholders; proactively manage changes, identify potential crises, and devise contingency plans
Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services, and locations.
Prepare and present customer business reviews internally and externally

QUALIFICATIONS:

High School diploma of equivalent (e.g., GED)
A minimum of eight (8) years of experience managing customer accounts
Work history must include demonstration of each of the following:

Expertise in a broad range of retail areas of concern to include retail services, cash management services, control of cash
Ability to conceptualize, communicate, plan, promote/influence, implement and manage cash management initiatives
Ability to assess the cash office risks and betterment opportunities and have knowledge and experience in implementing strategies to include awareness and training
High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization

Excellent skills in mathematics, reading comprehension, oral and written communications
Effective oral and written communication skills; write informatively, clearly, and accurately
Planning and organizing; attending to details
Proficiency with Microsoft Office applications
Problem solving; mediate conflict with tact, diplomacy; negotiate
Forecasting, predicting
Coaching, mentoring, motivating; encourage effective teamwork
Active listening
Assess and evaluate situations effectively
Synthesize facts, concepts, principles; compile, sort, and interpret data
Identify critical issues quickly and accurately
Research, investigate, compile information
Setting and achieving goals

PREFERRED QUALIFICATIONS:

Prior retail management experience
Prior account management experience
Experience in development and implementation of cash management policies and procedures
College degree in Business Administration or equivalent area of study
Military education or training
Experience executing and/or supervising all phases of a cash supply chain employing interviewing techniques, data analytics, statement collection, report writing, etc.
Knowledge of cash supply chain

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1706662

About the Company

Allied Universal

Largest private security services provider

Allied Universal is a large security and facilities services provider that protects people and property at client sites. Its offerings include on-site security guards, mobile patrols, risk assessments, and janitorial and facilities support, delivered by trained staff with supporting technology. The company stands out for its massive scale and wide footprint, created by merging AlliedBarton with Universal Services of America and later acquiring G4S to become the world’s largest private security provider. Its goal is to be the leading fully integrated security and facilities partner for customers across North America and beyond.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Irvine, CA
Founded: 1957

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