Vendor Program Manager

Onsite Vendor Program Manager

• Serve as SunStrong’s onsite representative at the subservicer, acting as the day-to-day liaison between SunStrong departments and the vendor’s primary contact and leadership to push directives forward.
• Drive progress and tracking on SunStrong initiatives by maintaining project plans, milestones, owners, and due dates; following up proactively; and escalating risks and blockers to SunStrong leadership.
• Ensure process, policy, system, and priority changes are communicated accurately in both directions, confirm understanding and implementation, and maintain a log of changes, decisions, and open items.
• Coordinate onsite visits and training sessions, including scheduling, agendas, logistics, and materials, and track attendance and follow-up to confirm training is completed.
• Review slide decks, reports, and status updates from the vendor and internal teams to confirm they are accurate, consistent with the underlying data, and aligned with SunStrong’s objectives; flag gaps and inconsistencies.
• Share the context and reasoning behind SunStrong’s initiatives with vendor teams so their work stays aligned with the intended outcome.
• Observe vendor operations onsite, identify process gaps, training needs, and performance concerns, and report findings and recommendations to Servicing and Vendor Management leadership.
• Support vendor performance monitoring by gathering SLA, KPI, and deliverable information and partnering with SunStrong analysts on follow-up and corrective action plans.
• Lead or support recurring status meetings, capturing action items, owners, and next steps, and keep vendor contact lists, escalation paths, trackers, and meeting notes current.

• Bachelor’s Degree (Business, Finance, Project Management, or other applicable field); sufficient relevant experience may substitute for the degree requirement
• Minimum of 3 years of experience in project or program management, vendor management, or operations coordination, with a track record of driving initiatives to completion
• Exceptional written and verbal communication skills, with demonstrated experience engaging C-suite and senior executives; clear, concise communication is essential to a role built on translating direction and keeping multiple parties aligned
• Ability to critically review presentations, reports, and performance data and quickly judge whether they are accurate, complete, and make business sense
• Working knowledge of vendor relationships, SLAs, and KPIs, and how operational activity connects to business outcomes
• Proficiency with Excel and PowerPoint, with the ability to build and maintain project trackers and status reports

• Project management certification or formal training (e.g., PMP, CAPM, or similar)
• Experience in the solar industry
• Knowledge of Snowflake or SQL
• Salesforce experience

• Self-directed and comfortable working independently onsite with limited day-to-day supervision
• Strong presentation and interpersonal skills, with the diplomacy to build trust and influence without direct authority
• Detail-oriented, highly organized, and able to manage multiple priorities and deadlines
• Ability to understand the “why” behind business initiatives and explain it clearly to others
• Sound judgment in knowing when to resolve an issue directly and when to escalate

• Onsite position at the subservicer’s facility; occasional travel to SunStrong’s Houston office may be required

• Ability to adhere to Compliance standards

• Projects and activities may dictate the need for working longer hours at times

• Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
• Competitive compensation