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Procter & Gamble

Makes household and personal care products

Brand & Consumer Junior Advisor with Italian

Customer SupportPosted on Nov 10
Full-timeBucharest, RomaniaRON10k /mo

About the Job

Requirements

  • Students must be at least in the second year of Bachelor's studies.
  • Proficient verbal and written communication skills in English and Italian are required.
  • Candidates should have a passion for consumer care and a genuine desire to help.
  • Candidates should be team-oriented and self-motivated.

Responsibilities

  • Represent P&G consumer goods brands in the Italian market and act as a trusted advisor for consumers and brands.
  • Manage consumer inquiries across written and call channels, providing holistic support throughout the consumer journey.
  • Understand consumer concerns with empathy and professionalism.
  • Manage complaints efficiently and collaborate with team leaders to resolve them in a timely manner.
  • Maintain accurate records and suggest process improvements to enhance the consumer journey.
  • Ensure cases are resolved and consumers remain informed.
  • Participate in training sessions and support onboarding of new team members.

About the Company

Procter & Gamble

Makes household and personal care products

Procter & Gamble makes household and personal care products that consumers use for cleaning, grooming, hygiene, and everyday health. Its portfolio includes Tide laundry detergent, Pampers diapers, Gillette razors, and Crest toothpaste, with brands tailored to different needs and markets. The company develops and manufactures these branded goods, then earns revenue by selling them through retailers, distributors, online stores, and direct consumer channels. Its businesses span beauty and hair care, shaving, oral and personal health, fabric and home care, and baby and family care. Founded in 1837, Procter & Gamble is headquartered in Cincinnati, Ohio.

Company size
10,001+
Company stage
IPO
Headquarters
Cincinnati, OH
Founded
1837

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