All Accor

Global hotel management, franchising, loyalty program

Housekeeper

Janitorial ServicesUpdated on Nov 11

Full-timeÎle-de-France, FranceIn-person

About the Job

Requirements

A minimum of two years of experience in a hotel of a similar category is required.
A secondary-education diploma is required.
Basic knowledge of English and fluent French are required.
Candidates must be organized and rigorous.
Candidates must be discreet and present themselves neatly.
Candidates must know the tasks inherent to the position.
Candidates must have a good knowledge of the housekeeping department's organization.

Responsibilities

Clean and maintain guest rooms and common areas according to the hotel's standards.
Set out welcome amenities, replace linens and products after use, respond to guest requests, and provide linen service.
Keep the daily room report up to date, including room status, stayover rooms, departures, and cleaning schedules.
Immediately report technical problems, irregularities, valuables, open safes, lost property, or guest complaints to the housekeeper supervisor.
Participate in daily briefings, as well as requested training sessions and meetings.
Follow hygiene and safety rules and applicable internal requirements, including uniform and schedule rules.
Know the different guest categories, including VIPs, and room categories in order to adapt service.
Perform other duties as required; the listed duties are not exhaustive.

Description du poste

La femme de chambre / Le valet de chambre assure le nettoyage des chambres et salle de bains des clients, ainsi que les parties communes de l’hôtel. Elle / Il s’assure que les standards produits et qualité du Royal Monceau – Raffles Paris sont mis en place et respectés afin de satisfaire la clientèle.

Missions :

Nettoie et maintient propres les chambres et zones communes selon les standards du Royal Monceau – Raffles Paris.
Installe les produits d'accueil, renouvelle le linge / produits après chaque usage, répond aux demandes des clients et assure le service du linge.
Tient à jour le rapport quotidien des chambres (statuts, recouches, départs, horaires de nettoyage).
Signale immédiatement à la gouvernante tout problème technique, anomalie, objet de valeur, coffre ouvert, objet oublié ou plainte client.
Participe aux briefings quotidiens ainsi qu'aux formations et réunions demandées.
Respecte les règles d'hygiène, de sécurité et les dispositions internes applicables aux employés (uniforme, horaires, etc.).
Connaît les différents niveaux de clientèle (VIP) et les catégories de chambres afin d'adapter son service.

Ce descriptif de poste est non exhaustif. Le titulaire peut être amené à accomplir d’autres missions.

Qualifications

Minimum 2 ans d’expérience dans un hôtel de catégorie similaire
Diplôme d’enseignement secondaire
Notions d’anglais, français courant
Bonne organisation et rigueur
Discrétion, présentation soignée
Connaissance des tâches inhérentes à leur fonction
Bonne connaissance de l’organisation du service des gouvernantes

Informations supplémentaires

Ce que nous offrons :

Treizième mois
Prime indemnité repas
Forfait Navigo pris en charge à 100%
Mutuelle
Nuitée Collaborateur
Carte Heartist Accor
Événements internes
2 jours de repos consécutifs
Et bien plus encore...

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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