Customer Account Manager

Why Marzetti?

At The Marzetti Company, we empower our people and nourish their potential.  Find community, be appreciated, experience growth and make an impact as part of our team!

We offer competitive benefits including:

• Health and life insurance plans
• Retirement savings benefits
• Paid parental leave and paid time off
• Tuition assistance
• Well-being incentives and on-site health care screenings
• Mental health benefits

A full list of benefits can be found here https://careers.marzetticompany.com/benefits

Role Overview

The Customer Account Manager (CAM) is responsible for supporting the growth and execution of the Kroger business, with additional responsibility for Harris Teeter. The CAM manages assigned categories and customer responsibilities, builds relationships with key customer contacts, and serves as a liaison between the Marzetti Sales team and the customer. This role is responsible for delivering sales objectives by aligning brand and customer strategies while adhering to company policies and procedures.

Working closely with the Director of Retail Sales, the CAM will analyze business performance and recommend and execute strategies and tactics that drive long-term volume and profitable growth. The CAM will support customer planning, trade and merchandising activities, forecasting, business reporting, and day-to-day account execution.

Responsibilities → What You'll Do

• Develop and maintain relationships with key Kroger and Harris Teeter contacts to achieve business objectives across distribution, shelving, merchandising, and promotions.

• Analyze customer and category performance to identify opportunities, risks, and recommended actions.

• Manage trade plan execution and updates within trade management and customer systems.

• Support promotional planning and evaluate performance to maximize trade effectiveness.

• Facilitate deduction management, including research, reconciliation, and resolution, with broker and internal Marzetti contacts.

• Manage customer contracts and customer system requirements, including master data, new item setup, pricing, and related account information.

• Partner with the Director of Retail Sales on customer strategy, trade, revenue, forecasts, and business performance.

• Work with customers and internal teams to support trade planning, new item execution, and supply chain forecasting.

• Partner cross-functionally with Marketing, Category Management, Demand Planning, Supply Chain, Finance, and other teams to support customer objectives.

• Prepare for and participate in customer meetings, presentations, and business reviews.

• Coordinate with broker partners to support execution of Kroger and Harris Teeter business plans.

#TMZ23

How you'll do it

The successful candidate will put our values into practice every day:

Hunger​.  I come ready, pay attention, and refuse to settle for getting by when getting better is possible.​

Respect​.  I know my people by name, show up for them as humans, and never make anyone feel small.​

Courage​.  I say the hard thing, own my mistakes, and carry my team’s voice forward.​

Humility​.  I ask before I assume, learn from those around me, and lead with curiosity over ego.​

Qualifications → What You'll Bring

The Customer Account Manager (CAM) is responsible for supporting the growth and execution of the Kroger business, with additional responsibility for Harris Teeter. The CAM manages assigned categories and customer responsibilities, builds relationships with key customer contacts, and serves as a liaison between the Marzetti Sales team and the customer. This role is responsible for delivering sales objectives by aligning brand and customer strategies while adhering to company policies and procedures.  Working closely with the Director of Retail Sales, the CAM will analyze business performance and recommend and execute strategies and tactics that drive long-term volume and profitable growth. The CAM will support customer planning, trade and merchandising activities, forecasting, business reporting, and day-to-day account execution. 
Competencies

• Decision Quality

• Ensures Accountability

• Drives Results

• Communicates Effectively

• Instills Trust

• Customer-Focus

• Plans & Aligns

Who we are

The Marzetti Company manufactures and sells specialty food products. Our retail brands include Marzetti, New York Bakery, Sister Schubert’s and Bachan’s, in addition to exclusive license agreements with Olive Garden, Chick-fil-A, Buffalo Wild Wings and Texas Roadhouse. Our foodservice business supplies sauces, dressings, breads, and pasta to many of the top restaurant chains in the United States.

At Marzetti, our mission is to Make Every Meal Better. We are a spirited blend of tradition and innovation—real people crafting real flavor. We’re not just a team; we’re a promise—a commitment to craft, care, and create a legacy.

Working Conditions

Works in a normal office environment where the employee is regularly required to speak, see, hear, sit, stand, talk, type, walk and bend while moving about the facility.  The noise level in the office is quiet. Occasional travel to plants or meetings is required.