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Bertelsmann

Global media, services, and education conglomerate

Kundenbetreuer - w/m/d, Gesundheitswesen

Customer SuccessUpdated on Nov 8
Full-timeDortmund, GermanyNo salary listed

About the Job

Requirements

  • Have completed commercial or medical vocational training.
  • Be comfortable with direct customer contact and skilled at building customer relationships.
  • Work analytically and with a forward-looking approach.
  • Be interested in the future of healthcare and want to contribute to it.
  • Hold a driver's license to provide customer support on site when needed.
  • Have strong communication skills and the ability to guide conversations actively.

Responsibilities

  • Serve as the primary contact for an assigned group of customers in the (dental) medical sector.
  • Support and advise customers on a range of topics throughout the customer lifecycle.
  • Design onboarding for new customers and attend on-site when needed.
  • Develop new processes and analyze figures and data to proactively engage with customers.

About the Company

Bertelsmann

Global media, services, and education conglomerate

Bertelsmann is a global media, services, and education group made up of eight autonomous divisions, including RTL Group, Penguin Random House, BMG, and Arvato. It operates across B2B and B2C markets, with activities in broadcasting, book publishing, music rights management, and business process outsourcing. Its products range from streaming subscriptions and printed books to logistics, CRM services, and AI-powered content and rights-management tools. The company differentiates itself through a decentralized, entrepreneur-led structure that reinvests profits into content and digital infrastructure via its Boost program, backed by private foundations and the Mohn family. It aims to grow organically and through selective acquisitions while leveraging large-scale data and cross-divisional synergies to deliver personalized content and service experiences at a global scale.

Company size
10,001+
Company stage
Debt Financing
Total funding
$1.4B
Headquarters
Gütersloh, Germany
Founded
1835

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