Night Auditor

Job Description

Our mission at Ibis London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!

As our next Night Auditor, you…

• Are the ‘face of Ibis London Excel’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English and have sufficient experience in a customer service role.

Ready to discover more? Get in touch with us. We would love to hear from you.

Qualifications

• Prior experience working with Opera or a related system is preferable
• Prior experience running the night audit
• Fluency in English

• Similar or equivalent experience preferred.

• Must have the Right to Work in the UK

Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !

Compensation: N/A to 31028.4 (GBP) (YEARLY)