Huron

Global services firm enabling strategy, transformation

IT Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

A degree of choice with strong academic performance, or an associate’s degree.
Proficiency in Microsoft Excel, Microsoft Office products, and Office 365 administration.
Exceptional troubleshooting and problem-solving skills, attention to detail, adaptability to shifting priorities, and the ability to act independently.
Strong customer service work ethic, excellent communication skills, and the ability to remotely resolve technical issues across time zones.
A clear understanding of elevated permissions, registry changes, and Active Directory systems.
Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed.
Interest in applying technology systems to business processes and working in a team-oriented environment.

Responsibilities

Provide technical support to Huron employees by acknowledging, diagnosing, troubleshooting, and resolving entry-level and advanced issues.
Adhere to defined policies and operating procedures.
Update the internal IT ticketing system with all customer interactions, technical steps taken, comments, and resolutions.
Multitask effectively, manage multiple priorities, and occasionally function independently with little supervision.
Develop and manage effective professional working relationships with the user community, co-workers, and interdepartmental colleagues.

Desired Qualifications

An emphasis in Information Systems.
Relevant Microsoft IT certifications.

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

An IT Contact Center Analyst responsible for providing technical support to Huron employees which includes acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues.

Adhere to defined policies and operating procedures. Broad technical skillset is required. Required updating the internal IT ticketing system to record all customer interactions, technical steps taken, comments and resolutions.
Capable of multitasking effectively, managing multiple priorities and occasionally functioning independently with little supervision
Develop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues.

Requirements:

Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate’s degree.
Proficiency in Microsoft Excel, Office products, and Office 365 administration, with relevant Microsoft IT certifications preferred.
Exceptional troubleshooting and problem-solving skills with attention to detail, and the ability to adapt to shifting priorities and act independently.
Strong customer service work ethic with excellent communication skills and the ability to remotely resolve technical issues across time zones.
Clear understanding of elevated permissions, registry changes, and Active Directory systems.
Willingness to work 100% from the office, with flexibility to cover night or weekend shifts as needed.
Interest in applying technology systems to business processes and thriving in a team-oriented environment.

Position Level

Analyst

Country

India

About the Company

Huron

Global services firm enabling strategy, transformation

Huron is a global professional services firm that helps organizations turn ideas into real results. It works with clients to develop practical strategies, improve how they operate, and speed up digital transformation, while also empowering people within the client organization to own their future. The firm achieves this by bringing diverse perspectives, inviting new ideas, and questioning the status quo to deliver lasting outcomes. In short, Huron guides clients from planning to execution so they can achieve sustainable success.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Amman, Jordan
Founded: 2002

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