Full-Time

Senior Strategic Account Executive

Confirmed live in the last 24 hours

Uniphore

Uniphore

501-1,000 employees

Automates customer interactions with AI solutions

Data & Analytics
AI & Machine Learning
Financial Services

Senior, Expert

London, UK + 1 more

More locations: Nottingham, UK

Location preference is for candidates in UK - London or UK - Nottingham.

Category
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Marketing
Data Analysis

You match the following Uniphore's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Minimum of 7-10 years of experience in account management, sales, or business development, preferably within the contact center industry, SaaS products, and artificial intelligence.
  • Demonstrated success in managing and growing strategic accounts, achieving revenue targets, and building long-term client relationships.
  • Deep understanding of contact center operations, SaaS solutions, and AI technologies.
  • Excellent verbal and written communication skills, with the ability to articulate complex solutions clearly and persuasively.
  • Strong analytical and strategic thinking skills, with the ability to develop and execute account plans that drive business outcomes.
  • Passionate about delivering exceptional customer experiences and driving client success.
  • Bachelor’s degree in business, marketing, or a related field; MBA or advanced degree is a plus.
Responsibilities
  • Develop and maintain strong, long-term relationships with key stakeholders within assigned strategic accounts.
  • Identify and pursue new business opportunities within existing accounts to drive revenue growth.
  • Understand client needs and challenges, and effectively position our AI-driven SaaS solutions to address those needs.
  • Develop and execute account plans that align with client objectives and company goals.
  • Achieve and exceed sales targets by driving the adoption and expansion of our solutions within strategic accounts.
  • Work closely with internal teams, including product, marketing, and customer success, to ensure a seamless client experience and successful implementation of solutions.
  • Stay informed about industry trends, competitive landscape, and emerging technologies to provide clients with valuable insights and recommendations.
Desired Qualifications
  • MBA or advanced degree is a plus.

Uniphore specializes in conversational AI solutions that automate and enhance customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses improve their customer service operations, reduce costs, and enhance service quality. Uniphore's solutions integrate with existing customer service systems, using AI to automate routine tasks and provide real-time insights into customer interactions. This approach not only boosts the efficiency of customer service agents but also allows for more personalized and timely responses to customers. Unlike many competitors, Uniphore has a strong presence in the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to help businesses leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription-based model that allows clients to scale their usage as needed.

Company Stage

Series E

Total Funding

$592.1M

Headquarters

Palo Alto, California

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of ActionIQ and Infoworks expands Uniphore's AI-powered offerings significantly.
  • Ravi Mayuram's appointment as CTO could drive innovation and strategic growth.
  • Hexagone acquisition enhances emotional AI capabilities, improving conversational service automation.

What critics are saying

  • Integration challenges from acquisitions may disrupt existing operations and client services.
  • X-Stream's introduction might face resistance from clients used to previous systems.
  • New CTO's strategic shifts could unsettle current projects and partnerships.

What makes Uniphore unique

  • Uniphore offers the industry's first Zero Data AI Cloud, enhancing data management capabilities.
  • The X-Stream platform accelerates RAG app development, improving efficiency in AI applications.
  • Uniphore's U-Analyze solution uses generative AI for multimodal data-driven decision-making.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options