Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

About Us:

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

As a Senior Strategic Account Executive, you will be responsible for driving revenue growth by managing and expanding relationships with key strategic accounts. You will work closely with our clients to understand their business needs and challenges and provide tailored solutions that deliver significant value. The ideal candidate will have a strong background in the contact center industry, SaaS products, and artificial intelligence.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with key stakeholders within assigned strategic accounts.
• Identify and pursue new business opportunities within existing accounts to drive revenue growth.
• Understand client needs and challenges, and effectively position our AI-driven SaaS solutions to address those needs.
• Develop and execute account plans that align with client objectives and company goals.
• Achieve and exceed sales targets by driving the adoption and expansion of our solutions within strategic accounts.
• Work closely with internal teams, including product, marketing, and customer success, to ensure a seamless client experience and successful implementation of solutions.
• Stay informed about industry trends, competitive landscape, and emerging technologies to provide clients with valuable insights and recommendations.

Qualifications:

• Minimum of 7-10 years of experience in account management, sales, or business development, preferably within the contact center industry, SaaS products, and artificial intelligence.
• Demonstrated success in managing and growing strategic accounts, achieving revenue targets, and building long-term client relationships.
• Deep understanding of contact center operations, SaaS solutions, and AI technologies.
• Excellent verbal and written communication skills, with the ability to articulate complex solutions clearly and persuasively.
• Strong analytical and strategic thinking skills, with the ability to develop and execute account plans that drive business outcomes.
• Passionate about delivering exceptional customer experiences and driving client success.
• Bachelor’s degree in business, marketing, or a related field; MBA or advanced degree is a plus.

What We Offer:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Opportunities for professional growth and development
• A dynamic and collaborative work environment
• The chance to work with cutting-edge AI technology in a rapidly evolving industry

If you are a strategic thinker with a passion for driving client success and have a background in contact centers, SaaS, and AI, we would love to hear from you.

Location preference:

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.