Engagement Manager - Services & PE

Why Strategy

Zinnov’s Strategy practice is where you help leadership teams define and execute growth agendas using structured, data-backed problem solving — especially in technology services. 

In this practice, you’ll get: 

• Work on high-impact topics like long-range strategy, positioning, org design, and growth theses. 

• Hands-on GTM and revenue acceleration exposure — white space, offering design, account strategy (Zinnov’s KPA framework), channels, and leakage reduction. 

• Transformation and performance work including profitability improvement and post-merger integration / 100-day plans. 

• Market-facing thought leadership through conferences, leadership roundtables, and co-branded research. 

About the Role

As an Engagement Manager you will work closely with the Management Team on practice development and project delivery across the technology domain, TMT, Automotive, Manufacturing, Telecom, Semiconductor and/or other domains. You will work with the project team to provide data-driven and analysis-rich deliverables that derive strategic insights aligned to client requirements. You are also expected to assist with business development activities and provide thought leadership, bringing subject matter knowledge that lends credibility and adds value at all stages and levels. 

You would typically work on multiple projects and be responsible for end-to-end project delivery. You will work closely with your project teams to guide them in conducting in-depth secondary and primary research, applying analysis techniques, and deriving meaningful insights for our clients. 

You may be required to travel within India or overseas (typically emerging markets) for client meetings and primary research. 

What You Will Do

Project Delivery 

• You would typically work with other Seniors for project delivery and, in some cases, deliver projects end to end. 

• Manage projects from first contact to final delivery, ensuring adherence to scope, timelines, budgets, quality standards, and risk management to ensure customer delight. 

• Demonstrate in-depth understanding of the practice area and provide thought leadership internally as well as to clients, including overall guidance, mentoring, and supervision to the team. 

• Coach the team on conducting primary and/or secondary research and validate findings of team members. 

• Review project plans and deliverables, and validate insights and strategic recommendations by the teams. Ensure the teams are: 

• Validating the data obtained and analysing it to extract insights and identify patterns (qualitative as well as quantitative). 

• Identifying trends, patterns, and insights and applying them to arrive at solutions and recommendations. 

• Own the client communication process (as applicable), including understanding requirements, expectation management, and delivering quality outputs. 

• Manage research partner relationships (as applicable). 

Business Development and Solutions 

• Contribute to the business development process and support sales teams in closing deals by participating in client calls and pitching solutions. 

• Design solutions based on client requirements; define engagement structure including resource requirements, project travel, effort estimates, and proposal pricing strategies. 

• Develop proof of concept of the solution (if required). 

Practice and Organizational Development 

• Assist in the development and building of the practice team. 

• Collaborate with senior management on developing and enhancing knowledge nuggets and thought pieces, methodologies and frameworks, and website content. Build sales collaterals such as whitepapers and capability decks. 

People Management 

• Lead and motivate all resources in the team, and help them with coaching and skill-set building, including practice-specific training and development initiatives. 

Qualifications & Experience

• Bachelor’s degree (Engineering) from a top-tier university with an MBA, and a minimum of eight years of relevant consulting experience. 
• The following are screening filters for this role. Profiles are assessed against all three non-negotiables, plus at least one area of deal or transformation experience. 

Non-Negotiable 

• Tech Services domain (critical). Experience must sit in IT Services, Technology Services, or BPO / BPM. This is the single most important filter for the role. 

• Direct client-facing experience. Ownership of client conversations, requirements, and relationships — not back-end analysis or offshore delivery support. 

• Strong communication skills. Clear, confident written and verbal articulation, including at CXO and senior stakeholder level. 

Plus At Least One Of The Following 

• Due Diligence. Commercial Due Diligence (CDD), sell-side or buy-side diligence. 

• Merger Integration. Post-merger integration, 100-day planning, or post-merger improvement. 

• Implementation / Transformation. Large-scale transformation or implementation programmes. 

• Growth Strategy. Growth strategy or revenue acceleration mandates. 

Key Skills 

• Expertise in projects dealing with go-to-market (GTM) problems for multiple Indian / global clients — channel strategy, market sizing and estimation, consumer behaviour, and similar. 

• Excellent business writing and verbal communication skills, including presentation skills. 

• Extremely detail-oriented, with high standards for written and visual presentation of information and ideas. 

• Excellent research, analytical, and numerical skills. 

• Ability to develop and articulate strategic recommendations based on rigorous data analysis. 

• High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel). 

• Strong interpersonal skills, with the ability to work with teams in a timeline-driven, high-pressure environment typical of consulting firms. 

• Hands-on, with exceptional execution and delivery capabilities. 

• Process orientation and a high level of comfort with the usage and customization of technology tools. 

• Ability to work on client engagements at CXO as well as at working levels. 

• Self-driven, with a high level of motivation and energy; a strong ‘can do’ attitude; the ability and willingness to work in a small, fast-growing set-up. 

• Ability to proactively identify ways to contribute to the firm’s goals and mission. 

• International experience will be an added advantage. 
• Professional appearance and manner of speaking.