HubSpot Operations Manager

At Havenly Brands, we believe that everyone deserves a beautiful home they love. Founded and headquartered in Denver since 2014, we've grown into the #1 interior design service in the country. 

We believe home is a place for personal expression – a place that can inspire, comfort, delight, and work hard for you. We believe that a home should be livable, not precious; distinctive, not bland; beautiful, but attainable. That’s why we’re bringing together best-in-class home brands alongside innovative designer services to offer unprecedented access to personal, inspiring design. We’re building this generation’s premier destination for all things home.

Alongside our award-winning design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Inside, St. Frank, The Citizenry, and Burrow. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

This is a remote position located in Latin America. It will be a long-term contract. Resumes must be submitted in English. Any resumes submitted in other languages will not be considered.

Role Overview

We are seeking a highly reliable and proactive HubSpot Operations Manager based in LATAM to own the day-to-day health, performance, and optimization of our HubSpot ecosystem. This role is critical to ensuring our CRM runs seamlessly across sales and marketing—supporting a fast-moving U.S.-based team through both real-time collaboration and strong async execution.

This is not just a support role—you will act as the system owner, responsible for maintaining quality, solving issues quickly, and continuously improving how HubSpot drives the business.

Key Responsibilities

HubSpot Ownership & System Health

• Own the ongoing management, QA, and optimization of HubSpot across pipelines, workflows, and data
• Conduct proactive audits to ensure workflows, sequences, and automations are functioning correctly
• Maintain high standards for data cleanliness, structure, and consistency
• Identify issues before they impact the business and resolve them quickly

Inbound Support & Team Enablement

• Act as the first line of support for HubSpot-related requests from U.S.-based teams
• Respond quickly and clearly to inbound questions (same-day turnaround expected during overlap hours)
• Troubleshoot issues across workflows, sequences, deal stages, and integrations
• Document solutions and help educate teams to prevent repeat issues

Workflow & Automation Execution

• QA, optimize, and maintain all existing workflows and sequences
• Build and launch new workflows and automation to support evolving initiatives
• Ensure automation logic is scalable, efficient, and aligned to business goals

Analytics & Performance Monitoring

• Monitor performance of sequences, workflows, and sales activities
• Identify gaps or inefficiencies and proactively recommend improvements
• Build and maintain dashboards to support pipeline visibility and performance tracking

Cross-Functional Execution (Async + Real-Time)

• Translate business requirements into HubSpot builds with minimal oversight
• Work effectively across async communication (Slack, docs) and live collaboration
• Provide clear updates on progress, blockers, and completed work

Integrations & System Reliability

• Maintain and QA integrations with tools like Dialpad, Magento, and other systems
• Troubleshoot sync issues and ensure data flows correctly across platforms
• Stay current on HubSpot updates and recommend improvements

Qualifications

• 3–6+ years of hands-on HubSpot experience (Sales Hub required)
• Proven experience working remotely with U.S.-based teams
• Strong English communication skills (written and verbal)
• Demonstrated ability to work independently and proactively in an async environment
• Deep understanding of workflows, automation logic, CRM data structure, and reporting
• Strong troubleshooting and problem-solving skills
• High attention to detail and commitment to data accuracy
• Experience supporting sales teams and pipeline management preferred

Success Metrics

• Fast, reliable response times to inbound requests
• Reduction in workflow errors and system issues
• Improved data cleanliness and CRM accuracy
• Increased efficiency and performance of automation and sequences
• Strong adoption and satisfaction from internal teams

What We’re Looking For

• Highly responsive and dependable during U.S. working hours overlap
• Self-starter who does not require step-by-step direction
• Clear communicator who keeps stakeholders informed without being asked
• Process-minded operator who can both fix and improve systems
• Comfortable working in a fast-paced, evolving environment with shifting priorities