Associate Director - Programs, Capacity Building

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

Overview

The Associate Director of Programs Capacity Building is responsible for the strategic development, management, innovation and supervision of capacity building initiatives under the Resettlement and Integration Services department, focusing on thematic areas such as housing, community engagement, community-based resettlement, and other program areas. This position is responsible for developing capacity building program interventions for both internal CWS network and external audiences, while maintaining programmatic compliance with contract requirements and oversight of pertinent grant implementation. The position designs and conducts capacity building needs assessments, develops workplans for the capacity building team, and oversees public facing capacity building resources through a variety of methodologies and digital platforms. This position serves as the primary point of contact in the department for internal CWS partners on matters related to capacity building work. The AD partners with their supervisor and other CWS colleagues on external engagement opportunities, fundraising, advocacy efforts and community/stakeholder relationships. The Associate Director will provide direct supervision to program staff and ensure quality program implementation.

This position is funded by a grant with a program period ending September 2027.

Responsibilities

Program Oversight 

• Serve as the point person for program-related oversight; in collaboration with program staff, oversee grants implementation, reporting, budgets, and overall grant compliance. 

• Collaborate effectively with colleagues to ensure seamless program implementation. 

• Ensure high quality program implementation; monitor and evaluate programming through regular and systematic mechanisms, to ensure compliance with donor requirements including outcomes, documentation and timelines, and provision of quality programming and services.  

• In coordination with program leaders and finance team, oversee program budgets; review budget forecasts, develop new program budgets, and monitor programmatic spending. 

• Represent CWS in community stakeholder meetings. 

• Support program leadership in pursuit of opportunities to support the successful integration of refugees and immigrants.  

• Identifies new areas of need and potential funding opportunities to strengthen programming under area of responsibility. Assists program leadership and grant writing staff with the technical design of new grant proposals.

• Addresses emergency situations as they arise and mediates conflict as necessary. Provide consultation and technical assistance for unique or especially difficult issues. 
• Utilize project management tools to track data, identify stories of impact, and communicate program outcomes to internal partners and external stakeholders.  

• Makes decisions independently based on program and CWS guidelines. 

Staff Supervision 

• Oversee program staff, including recruitment, managing performance, creating staff development plans, regular individual supervision, coaching/mentoring. 

• Create and maintain a collaborative environment, advancing CWS’s values in the workplace, and promoting a culture of trust and transparency.   

• Support supervisor in providing technical oversight and monitoring program performance to ensure excellence in programming at all levels. Ensure the reporting and collection of accurate program data.   

• Participate in onboarding of new staff and contribute to strategies that support staff retention and professional growth. 

Other Responsibilities

• Serve as a key member of CWS leadership team in the state or department, participating in strategic and department/statewide discussions and processes. 

• Participate in all program meetings, staff development activities, and fully engage as a member of the team. 

• Comply with all policies, procedures and protocols of the agency. 

• Work to promote an inclusive office environment. 

• Perform other related duties and projects as requested. 

Qualifications

Education and Certifications

• Bachelor’s degree in social work, international development, or related field; may be substituted with 5 years related work experience. Master’s degree preferred. 

Experience

• Minimum of 7 years of progressively responsible relevant experience. 

• 5+ years of supervisory experience of a multi-person, diverse staff required.

• Strong understanding of refugee resettlement and integration programming; technical experience in at least one key program area. 

• Experience overseeing program finances and developing/maintaining multiple program budgets. 

• Demonstrated experience with successful grant writing, proposal development, and project implementation. 

• Strong, demonstrated skill in donor compliance and donor relations. 

• Ability to comfortably and effectively speak in front of groups. 

• Good interpersonal and communication skills, conscientious, high degree of emotional intelligence and integrity. 

• Self-directed and thorough in working with procedures, data entry/record keeping.   

• Highly organized with the ability to work under pressure with deadlines. 

• Ability to effectively work in a multi-cultural work environment. 
• Relevant lived experience will be given strong consideration and may be accepted in lieu of formal work or education experience.  

Skills

• Excellent communication/teaching skills, both oral and written; ability to draft reports and assist with grant writing required; experience with public speaking required. 

• Excellent project and data management skills and an ability to manage a large and diverse workload under pressure and with competing priorities. 

• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams. 

• Ability to always conduct oneself in a professional and courteous manner to represent the professional and institutional interests of CWS. 

• Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential. 

• Ability to work in a multi-cultural environment required. 

Special Requirements

• Hybrid or in office environment depending on program needs.
• Some local travel may be required.

Benefits

CWS offers a competitive benefits package that includes:     - 403 (b) Retirement Plan                                                - Medical, Dental and Vision Insurance                                                   - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)   - 14 Official Holidays   - 12 Sick Days Off (Accrued monthly)                                       - Life Insurance and AD&D                                              - Long Term and Short-Term Disability                                                   - Employee Assistance Program (EAP)                                                  - Health Savings Account                                                - Flexible Spending Accounts    

Compensation: 75200 to 94000 (USD)