Vetco Veterinary Clinic Lead
$16 - $22/hr
Entry
Eagan, MN, USA
In Person
Medical, Clinical & VeterinaryVeterinary Professionals
About the job
Requirements
- Must be able to perform all clinic job roles.
- Possess customer service skills, an aptitude for basic sales techniques, and an interest in animals, with a professional appearance and demeanor.
- Have leadership qualities and/or experience.
- Be able to operate company vehicles.
- Be able to communicate effectively, provide functional direction and leadership to the team, and resolve difficult situations independently.
- Be comfortable handling and restraining animals within company policy.
- Existing Petco partners applying must be in good standing.
- Be able to lift up to 40 pounds and bend, kneel, move equipment, and stand for long periods.
Responsibilities
- Provide functional direction and supervision to the field team, and coach individuals in clinic roles as needed.
- Perform the functions of all clinic team roles and, when necessary, fill one or more roles at a time.
- Safely operate a company-supplied vehicle to and from clinic locations and the office when assigned as driver.
- Communicate with customers and business partners to manage difficult customer situations, including pet bites, reactions, and emergencies; serve as the primary point of contact for the Market Manager on clinic-related issues.
- Partner with leadership at clinic locations to determine optimal clinic locations, establish crowd-management practices, and manage issues during clinics.
- Ensure clinic processes are followed and paperwork is completed accurately and completely.
- Lead targeted discussion topics during the daily commute to facilitate a sales environment among the team.
- Handle the day’s revenue properly, including depositing it in a safe or at a bank.
- Assist customers with paperwork to create clear, accurate medical records.
- Manage crowds, clean up pet waste, and manage situations involving disruptive pets.
- Offer available discounts to customers experiencing disruptive or unpleasant situations.
- Safely load and unload equipment and supplies from company vehicles.
- Train new partners according to training-plan expectations.
- Understand and communicate Vetco medical recommendations, booster schedules, and products.
- Communicate effectively with store management to build cooperation and business success.
- At the end of each clinic, present the report card and site report to the manager on duty and obtain the clinic sales receipt or SKU movement report, as applicable.
- Before departure, confirm the clinic area is clean and free of trash, sharps, equipment, and supplies left on floors or shelves.
- Notify the store well in advance if the clinic team is running late.
- Reconcile equipment and supplies at the end of each clinic and workday.
- Escalate clinic issues to the Market Manager, Store Manager, and/or Vetco Customer Service through the incident-reporting process.
- Complete all paperwork and checklists accurately.
- Restock rig supplies and product bins at the end of the day.
- Participate in company- and sponsor-facilitated training on products, services, policies, and procedures.
- Complete Clinic Lead reports for each shift.
- Travel by passenger vehicle to work locations and, in some locations, travel overnight.
About the company
Petco is a comprehensive retailer in pet care, offering a broad range of products and services for pet owners through both online and physical stores. It sells pet supplies and also provides grooming, training, and veterinary care, with additional subscription-based delivery services. Revenue comes from product sales, service fees, and loyalty program memberships (Pals Rewards). The company differentiates itself by delivering a one-stop experience that combines retail, services, and a rewards program, supported by an omnichannel presence. Its goal is to be a trusted, convenient partner for pet owners by providing convenient access to quality products and essential pet care services while building lasting customer relationships through rewards.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Diego, California
Founded
1965
Get referred to Petco
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 comparable sales rose 0.6%, with $122 million adjusted EBITDA and positive cash flow.
- Petco prepaid $75 million on September 1, 2026, cutting nine-month debt paydown to $170 million.
- Veterinary visits and doctor days grew double digits, and additional hospitals start in 2027.
What critics are saying
- Petco Perks redemptions hit sales in Q2 2026; guardrails only restored control after launch.
- Debt reached $1.48 billion and Petco planned 15 to 20 store closures in 2026.
- If dog adoption stays weak, Petco becomes a lower-ticket cat chain fighting Chewy and Amazon.
What makes Petco unique
- Petco Perks, stores, grooming, and veterinary hospitals tie commerce to recurring service visits.
- September 2, 2026 cat launches, including Candy Shop, target faster-growing feline demand.
- Seven-store format tests lifted new and reactivated customers, baskets, and margins in 2026.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- 401(k) Retirement Plan
- Paid Vacation
- Paid Holidays
- Flexible Work Hours
- Remote Work Options
- Stock Options
- Wellness Program
- Mental Health Support
- Phone/Internet Stipend
- Home Office Stipend
- Conference Attendance Budget