Front Desk Customer Service Representative
Pennsylvania State University
Front Desk Customer Service Representative
Pennsylvania State University
Land-grant university in University Park, PA
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
JOB DESCRIPTION AND POSITION REQUIREMENTS
The University Fitness Center at the Penn State College of Medicine in Hershey, PA, is seeking friendly, outgoing customer service staff to support its front desk operations. Evening and weekend availability is required. This part-time role is not a summer-only or intern position.
Job duties to include:
Monitor access to the facility, ensuring proper identification for entry
Use custom software for member check-ins and updating member accounts; also process cash, check, and credit card sales for memberships, training packages, class programs, and guest passes
Schedule new member orientations, personal training sessions, and racquetball and squash court reservations
Conduct facility tours and answer questions
Answer phones, field questions, and route phone calls in keeping with the Front Desk standards
Keep an accurate account of all locker keys as they are checked out throughout the day
·Perform electronic filing of all membership documents
Requirements, qualifications, and/or competencies:
The successful candidate must be a reliable, detail-oriented, and committed team player
The successful candidate must also possess the ability to maintain a friendly, enthusiastic, and positive attitude while serving a diverse customer base
To be considered for this position, please submit a web application, cover letter, and current resume
Approximately 15 hours per week
Evening and weekend availability required
BACKGROUND CHECKS/CLEARANCES
This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Land-grant university in University Park, PA
Pennsylvania State University is a multi-campus, land-grant public research university whose mission spans undergraduate and graduate education, research, and public service.
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