Front Desk Customer Service Representative

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

JOB DESCRIPTION AND POSITION REQUIREMENTS

The University Fitness Center at the Penn State College of Medicine in Hershey, PA, is seeking friendly, outgoing customer service staff to support its front desk operations. Evening and weekend availability is required. This part-time role is not a summer-only or intern position.

Job duties to include:

• Monitor access to the facility, ensuring proper identification for entry

• Use custom software for member check-ins and updating member accounts; also process cash, check, and credit card sales for memberships, training packages, class programs, and guest passes

• ​Schedule new member orientations, personal training sessions, and racquetball and squash court reservations

• Conduct facility tours and answer questions

• Answer phones, field questions, and route phone calls in keeping with the Front Desk standards

• Keep an accurate account of all locker keys as they are checked out throughout the day

·Perform electronic filing of all membership documents

Requirements, qualifications, and/or competencies:

• The successful candidate must be a reliable, detail-oriented, and committed team player

• The successful candidate must also possess the ability to maintain a friendly, enthusiastic, and positive attitude while serving a diverse customer base

• To be considered for this position, please submit a web application, cover letter, and current resume

• Approximately 15 hours per week

• Evening and weekend availability required

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

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