Customer Service Representative
About the job
- Background in inside sales, lead generation, or customer acquisition.
- Demonstrated ability to close deals and meet sales targets.
- Experience managing leads and tracking activity in customer relationship management (CRM) systems.
- Ability to communicate fluently in English and Spanish to support the community.
- Ability to work independently while contributing to a team environment.
- Must complete both short assessments: the Culture Index survey and the skills game assessment, before or shortly after applying.
- Conduct high-volume inbound and outbound calls, emails, and follow-ups.
- Convert inquiries into registrations for camps, leagues, and programs.
- Generate new leads through outreach and follow-ups.
- Build, manage, and maintain a sales pipeline.
- Track customer interactions accurately using CRM systems.
- Build rapport with parents and guardians.
- Understand customer needs and recommend suitable programs.
- Provide families with a positive and professional customer experience.
- Present program offerings and value propositions.
- Address objections and close enrollments.
- Meet or exceed individual sales targets.
- Communicate with families in English and Spanish to ensure they feel supported and informed.
- Work with operations and program teams.
- Share customer insights and feedback to improve offerings.
About the company
Community Sports Partners operates sports programs, leagues, and facilities for children and adults in the Greater Toronto Area. Its brands include SportStars youth soccer, HoopStars basketball, Mississauga Soccer, Volleyball Mississauga, and RecRivals. Families use coached training, games, and camps, while adult players join soccer and volleyball leagues and teams rent indoor turf or gym space. The company combines program delivery with coaching, scheduling, customer service, facility operations, and shared administrative functions to support participation across its brands. Its Applewood Heights site serves multiple sports throughout the year, and the company is headquartered in Mississauga, Ontario, Canada.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Mississauga, Canada
Founded
N/A
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Simplify's Take
What believers are saying
- Participation growth creates incentive opportunities: its Mississauga basketball role discusses financial rewards for meeting participation and performance targets.
- Childcare experience creates an entry route: the Belleville coaching post treats coaching certification as an asset.
- Finance work has broad responsibility: its controller owns end-to-end accounting and partners with the CFO and department leaders.
What critics are saying
- Coaching includes administration: the basketball development post allocates five weekly hours to scheduling, recruitment, and program work.
- Youth instruction needs off-hour availability: its Belleville post requests weekday evenings or weekend mornings across summer and winter seasons.
- One listing gives conflicting work arrangements: the controller description mentions remote work but structured location data says on-site.
What makes Community Sports Partners unique
- The app joins several services: RecRivals lets users book pickup games, join leagues, and rent fields in one place.
- One turf venue supports concurrent games: Applewood Heights has eight mini goals, two full-size goals, and divider nets.
- Youth progression is organized by age: SportStars groups training, game-day matches, house leagues, and camps by birth year.
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