Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Ensures reliability, availability, and operational stability of enterprise endpoint management services across physical devices and Windows 365 Cloud PCs. Partners with Engineering, Security, Infrastructure, and Service Management teams to reduce operational risk, automate repetitive tasks, and enhance the end-user experience across cloud-first endpoint environments.

Roles & Responsibilities:
-High availability monitoring proactive health checks & incident support
-Operate Intune, SCCM/MECM, Windows 365, Autopilot & co-management
-Monitor compliance/patching drift, tune alerts, build health dashboards
-PowerShell, Graph API, proactive remediations — eliminate toil
ITIL processes, runbooks, CAB participation & DR/BC support
-Cross-team engagement incident comms, mentoring & post-incident reviews


Professional & Technical Skills:
Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, Co-management
Endpoint Analytics, Windows Update for Business, Patch & Software Deployment
Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access, MFA
PowerShell scripting, Graph API, , Automation Frameworks
Windows Server, Group Policy, DNS, DHCP, PKI, TCP/IP, Authentication
ITIL v4 — Incident, Problem, Change & Knowledge Management

Additional Information:
- The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
QUALIFICATIONS
8–12+ years in Endpoint Management / Digital Workplace ops
Hands-on with Intune, SCCM/MECM & Windows endpoint management
Enterprise-scale physical & Windows 365 Cloud PC environments
Strong PowerShell scripting & automation skills
Bachelor's in CS, IT, Engineering, or related field
PREFERRED CERTIFICATIONS
MS Endpoint Administrator Associate
Azure Administrator Associate
Identity & Access Administrator Associate
Security, Compliance & Identity Fundamentals, ITIL v4
INNOVATION FOCUS
Windows 365 Cloud PC & Intune Suite enhancements
AIOps & Microsoft Security Copilot for endpoint ops
Proactive remediations, Windows Autopatch & self-healing
Cloud-native endpoint mgmt
Digital Employee Experience (DEX) & XLA-driven operations
KEY KPIs
Platform availability, device & patch compliance rates
SLO achievement, MTTD & MTTR
Automation hours saved, alert accuracy & toil reduction
CSAT / Experience Level Agreements (XLAs)
- A 15 years full time education is required.


15 years full time education

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