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Ikano Retail

Retail and consumer solutions provider

Customer Relations Officer

Checkout & Customer ServicePosted on Nov 11
Part-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

  • The role is open to local candidates who are Malaysian citizens.
  • The candidate must be willing to work shifts, including weekends and public holidays.
  • The position is a long-term part-time role lasting more than three months.
  • The candidate must have good communication skills and be confident approaching and speaking with customers.
  • The candidate should be customer-focused, business-minded, and results-driven.
  • The candidate should be interested in people's everyday life at home and home furnishing.
  • The candidate should be well-disciplined, detail-oriented, and able to work in a fast-paced retail environment.

Responsibilities

  • Ensure a positive and joyful shopping experience for IKEA visitors and customers.
  • Keep the department fast and efficient for customers and cost-effective for the IKEA store.
  • Handle customer issues efficiently and with empathy.
  • Work toward fulfilling the four tasks of the store.
  • Use a helpful and friendly approach with customers, aiming for win-win outcomes and repeat business.
  • Record information accurately in relevant systems so analyses can inform improvements to customers' future shopping experiences.
  • Know the Customer Relations action plan and support manager-provided goals and targets to execute it effectively.
  • Know daily and weekly service targets and use them to improve service delivery.
  • Develop strong knowledge of delivery and assembly facilities and provide or promote them to customers.
  • Optimize customer relationships to drive sales growth and sustained long-term profitability.
  • Resolve customer complaints within the role's authorization level, recognize when escalation is needed, and pass relevant information to a manager.
  • Understand the IKEA Concept, global solutions, tools, and working methods, and use appropriate manuals from Inter IKEA Systems to optimize customers' shopping experience.
  • Ensure safety guidelines are met within the Customer Relations area.
  • Support the front counter in E&R, Home Delivery, and Merchandise & Pick Up when required.

Desired Qualifications

  • Experience in a customer service or retail environment is an advantage.

About the Company

Ikano Retail

Retail and consumer solutions provider

Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Luxembourg
Founded
1988

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