Full-Time

Shift Leader

Updated on 3/14/2025

Blank Street

Blank Street

201-500 employees

Specialty coffee shop with efficient service

Compensation Overview

$18.25Hourly

Junior, Mid

Washington, DC, USA

Category
Retail
Retail Services
Required Skills
Customer Service
Requirements
  • Food Safety/Food protection certificate (DOH card or equivalent)
  • 2+ years’ experience in a customer service leadership position
  • Strong knowledge of specialty coffee, latte art and equipment is a must
  • Strong decision making and multi-taking skills
  • Strong interpersonal communication skills
  • Strong time management skills
Responsibilities
  • Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future
  • Craft beautiful, well executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy
  • Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date
  • Ensure that your store maintains COVID-19 and NYC Department of Health and Mental Hygiene (DOH) standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift
  • Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance
  • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
  • Positive and solution focused handling of any minor customer issue
  • Provide timely and consistent coaching to your team to inspire improvement in workflow
  • Ensure your back of house and all areas of your store is well organized and a safe environment
  • Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner
  • Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their business model focuses on efficiency and customer convenience, operating small locations to keep costs low while sourcing specialty coffees and fresh, locally-sourced food. Blank Street also prioritizes employee satisfaction by paying baristas above-market wages. Customers can enhance their experience through the Blank Street app, which allows for ordering ahead, customizing drinks, and participating in loyalty programs. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service.

Company Size

201-500

Company Stage

Seed

Total Funding

$50.6M

Headquarters

New York City, New York

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Rapid expansion into major cities increases brand visibility and market presence.
  • Subscription model provides steady revenue and enhances customer loyalty.
  • Partnerships with lifestyle brands boost brand visibility and customer engagement.

What critics are saying

  • Rapid expansion may lead to operational inefficiencies and overextension.
  • Subscription program may not resonate with all customer segments, risking dissatisfaction.
  • Reliance on outsourced vendors poses risks if supply chain disruptions occur.

What makes Blank Street unique

  • Automated espresso machines ensure consistent quality and enhance barista-customer interaction.
  • Small, cost-effective locations reduce overhead and allow competitive pricing.
  • Focus on high-quality, clean, and natural products at affordable prices.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-5%
The Manc
Jul 23rd, 2024
Popular coffee chain Blank Street to open third Manchester site at the Trafford Centre this weekend

Popular coffee chain Blank Street to open third Manchester site at the Trafford Centre this weekend.

Yahoo UK
Apr 18th, 2024
New York-style coffee shop loved by Molly-Mae opens second Manchester café featuring special Matcha menu

Blank Street Coffee, which already has a base in Piccadilly Gardens, has opened a new store on King Street serving up a bunch of viral drinks and popular specialty-grade coffees - including a full menu dedicated to matcha.

Stylist
Apr 4th, 2024
The matcha manicure is the trend that isn't going away any time soon - here's how to get the look

In fact, Shoreditch Nails has now teamed up with Blank Street to create an entire manicure menu inspired by the coffee shop's matcha creations.

Coffee Talk
Jan 8th, 2024
Blank Street Coffee Relied on Low Costs to Grow - Now It's Betting on Subscriptions

Blank Street also recently launched Regulars across the pond in its London locations.

Oskaloosa
Jan 5th, 2024
Blank Street Coffee Launches Subscription Program to Lure Regular Coffee Drinkers

Blank Street Coffee launches subscription program to lure regular coffee drinkers.