Travel Agent

(Amount is dependent on experience. To qualify for the Signing Bonus, applicants must be new to the Auto Club Group) 

Location Details:

• Tampa, FL 

Position Schedule / Shift:  

• Monday - Friday 8:30 am – 5:30 pm 

Position Summary  

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base. 

Key Responsibilities  

Sales Growth & Business Development 

• Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings. 

• Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members. 

Member Relationship Management 

• Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.

• Receive and champion customer concerns through to resolution. 

Sales Goals & Product Expertise 

• Achieve assigned travel, membership, and credit card sales goals. 

• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services. 

Travel Planning & Booking Support 

• Prepare complex and/or large-scale domestic and international travel packages. 

• Complete reservations and advise clients regarding documentation requirements. 

• Make necessary travel arrangements, including reservations, payment collection, and document processing. 

Lead Generation & Technology Adoption 

• Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system. 

• Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives. 

Required Qualifications 

• High school diploma or equivalent 

• 1-year business to consumer sales 

Work Environment 

• This is an in-office position.  Employees will service ACG members in-person and are based on site in an ACG branch facility.  

Compensation & Benefits Overview 

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). 

Compensation: 

Build a rewarding sales career with the stability of base pay, performance-based earning potential, and support to grow, with additional career path  

• Base pay (non-exempt)  

• Total: $31,200 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater. 

• Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales. 

• Guaranteed commission payouts: We invest in your success as you build your travel sales career. 

• Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus. 

• Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime. 

• Career growth: Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven. 

Exclusive Travel Perks 

Sales Support That Helps You Succeed 

• Free leads, with priority placed on prospects who are most likely to travel. 

• In-office travel events and walk-in traffic help drive daily sales opportunities. 

• Direct-to-consumer marketing supports Travel Agents and helps generate interest. 

• Exclusive Preferred Partner discounted rates and member benefits help you close the sale. 

• AAA Members travel more than average consumers, giving you access to an engaged travel audience. 

Tools & Team Support to Reduce Administrative Work 

• Inside support structure designed to reduce administrative work. 

• Support from Air Desk and Inside Sales Agents. 

• Interactive group system that provides a seamless booking process. 

Training, Certifications & Development 

• Free Travel Partner training certifications provided. 

• Travel benefits for completing online training programs, which may result in free or reduced travel. 

• Familiarization tours and cruises offered through developmental programs at no cost. 

Exclusive Travel Agent Benefits 

• International Airlines Travel Agent Network Card (IATAN), with benefits that may include hotel and car rental discounts and deeply discounted rates from cruise and tour partners. 

• Complimentary membership with the American Society of Travel Advisors (ASTA). 

Benefits: 

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. 

Health & Wellness 

• Medical plans with multiple coverage options, including HSA eligibility. 

• Prescription drug coverage. 

• Dental and vision benefits. 

• Employee Assistance Program (confidential support services). 

Financial Protection & Insurance  

• Company-paid basic life insurance. 

• Optional supplemental life insurance and dependent coverage. 

• Short-term and long-term disability coverage. 

• Critical illness, accident, and pet insurance options.
   

Retirement & Savings 

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. 

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave  

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. 

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. 

• Paid leave programs, including parental, bereavement, jury duty, and military leave. 

Career Growth & Education 

• Tuition assistance (up to $5,250 annually; 80% covered by ACG). 

• Professional certification support with 100% reimbursement for eligible programs. 

• Opportunities for career development and advancement. 

Additional Perks  

• Complimentary AAA membership with roadside assistance and travel discounts. 

• Adoption assistance program. 

Job Posting Period: 

This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.

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