Table Games Floor Supervisor

Overview

This position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Assume overall responsibility for the effective gaming service activities for a designated area or pit.
• Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
• Assist and make recommendations to hiring, appraising, and disciplining of staff to ensure adequate level and quality of employees for provision of services.
• Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.

SUPERVISORY RESPONSIBILITIES:

Ability to use all equipment associated with the position, including but not limited to computer keyboard.

Must be able to review and comprehend player data and all necessary documentation.

Ability to observe and direct actions of subordinates.

Ability to communicate effectively at all times, with customers as well as all levels of employees.

Ability to effectively and efficiently move around work area.

Coordinate or supervise the work of others.

This position spends the majority of shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Sound technical understanding of games manuals, policies, procedures, and a demonstrated
• Demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
• Completion of a wide variety of specific games training programs with resulting proficiency in several pit games. These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience.
• Basic mathematical skills required.
• Identify different denominations of gaming chips and currency and to count and stack chips and currency.
• Print and write legibly.
• Maintain confidentiality.
• Work as a team.
• Effective communication skills. 
• Appropriate professional appearance and demeanor. 
• Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours. 
• Team Player with a guest first attitude. 
• Minimum age of 21 years old. 

*PLEASE NOTE:  THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

EDUCATION and/or EXPERIENCE:

Prior Casino Experience 

MATHEMATICAL SKILLS:

Basic math skills.

Language Skills:

Must be able to speak and understand English.

PHYSICAL DEMANDS:

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

WORK ENVIRONMENT:

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

Tipped Position

This position does not earn tips
Benefits

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.  For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

#GNLT