Full-Time

Associate Client Success Manager

Retail Media

Posted on 9/4/2026

Inmar Intelligence

Inmar Intelligence

1,001-5,000 employees

Data analytics and incentive management solutions

No salary listed

No H1B Sponsorship

Winston-Salem, NC, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Data Analysis

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Requirements
  • Two or more years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field.
  • Foundational understanding of digital advertising and/or retail media.
  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Strong written and verbal communication skills.
  • Comfort working with data and performance metrics.
  • Ability to interpret information and communicate key takeaways clearly.
  • Strong attention to detail and commitment to high-quality execution.
  • Ability to collaborate effectively across teams.
  • Curiosity and willingness to learn new platforms, technologies, and media concepts.
  • Ability to operate effectively in a fast-paced, evolving environment.
Responsibilities
  • Support the day-to-day management and execution of retail media campaigns across assigned clients.
  • Coordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution.
  • Partner with Client Success Managers and cross-functional teams to support campaign launches, optimizations, and reporting.
  • Monitor campaign progress and performance, escalating risks or issues when appropriate.
  • Assist with client communications, status updates, meeting preparation, and follow-up.
  • Maintain accurate documentation of client priorities, campaign decisions, action items, and next steps.
  • Develop increasing ownership of client and campaign responsibilities as experience and expertise grow.
  • Support the development of media recommendations aligned with client objectives and campaign goals.
  • Assist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights.
  • Develop familiarity with retail media channels, platforms, audiences, and measurement approaches.
  • Support proposal development and request-for-proposal responses by gathering data, insights, and relevant recommendations.
  • Research client categories, competitive activity, and retail media trends to inform planning.
  • Partner with senior team members to translate client objectives into actionable media plans.
  • Monitor campaign performance and help identify trends, risks, and opportunities.
  • Support development of client-facing campaign reporting, Wrap decks, quarterly business reviews, and other performance materials.
  • Analyze campaign results across key metrics such as return on ad spend, sales impact, attribution, and incrementality.
  • Help translate campaign data into clear insights and recommendations for clients.
  • Partner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations.
  • Build the ability to connect campaign results to broader client business objectives.
  • Build strong working relationships with client contacts and agency partners.
  • Participate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations.
  • Respond to client questions and requests in partnership with the broader Client Success team.
  • Develop an understanding of client business objectives, priorities, and challenges.
  • Proactively identify questions, needs, or potential opportunities and bring them to the appropriate team member.
  • Build toward greater ownership of client relationships as experience and capabilities develop.
  • Develop an understanding of how Client Success contributes to client retention, expansion, and revenue growth.
  • Help identify signals that may indicate additional client needs or media opportunities.
  • Surface potential upsell, cross-sell, or expansion opportunities to Client Success and Sales partners.
  • Support renewal and expansion conversations through strong execution, reporting, and performance storytelling.
  • Build knowledge of Inmar's broader capabilities and how they can address client business needs.
  • Coordinate across teams to keep campaigns and client deliverables moving forward.
  • Communicate timelines, dependencies, and potential risks.
  • Support effective handoffs between teams.
  • Help ensure client expectations are understood and aligned internally.
  • Contribute to process improvements that increase efficiency and improve the client experience.
Desired Qualifications
  • Experience supporting retail media, shopper marketing, digital advertising, or consumer packaged goods clients.
  • Familiarity with retail media ecosystems and platforms such as Walmart Connect, Kroger Precision Marketing, Instacart, Amazon Ads, or similar platforms.
  • Exposure to campaign performance metrics such as return on ad spend, attribution, sales lift, and incrementality.
  • Experience developing client-facing presentations or performance reports.
  • Experience working with brand, agency, retailer, or enterprise client teams.
  • Familiarity with programmatic, social, influencer, or omnichannel media.

Inmar Intelligence uses data analytics to help healthcare providers improve efficiency and patient safety, and to support retailers and manufacturers with targeted incentive and loyalty programs. Its products combine data analysis with technology-enabled solutions to streamline operations, improve pricing transparency, and tailor promotions. Unlike some rivals that focus on a single industry, Inmar works across healthcare, retail, and manufacturing to deliver integrated, data-driven services such as pricing insights, workflow improvements, and loyalty programs that aim to save costs and boost consumer engagement. The company’s goal is to help clients operate more efficiently, reduce costs, and achieve better outcomes for patients, shoppers, and businesses.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Winston-Salem, North Carolina

Founded

1980

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Simplify Jobs

Simplify's Take

What believers are saying

  • Premier renewed reverse distribution on February 1, 2026, preserving pharmacy revenue streams.
  • MHA expanded Inmar reverse distribution in October 2025, strengthening sticky regulated healthcare relationships.
  • Multi-Retailer Creator Activation launched May 20, 2026, targeting fragmented retail media budgets.

What critics are saying

  • DEA scrutiny on Inmar Rx continues after the 2023 order and 2025 lawsuit resolution.
  • June 2026 layoff reports signal restructuring pressure despite public growth messaging.
  • Neptune patent settlement ended one fight; future coupon IP disputes threaten MarTech margins.

What makes Inmar Intelligence unique

  • InmarOne unified healthcare workflows across returns, recalls, revenue cycle, and supply chain in 2026.
  • Eagle Eye integration on March 23, 2026 embeds Inmar coupons inside retailer systems.
  • GS1 US partnership on February 25, 2026 improves coupon setup accuracy and speed.

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Benefits

Remote Work Options

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Company News

Chain Drug Review
Sep 2nd, 2026
NACDS Foundation announces new board members and expresses thanks to board members completing their service.

NACDS Foundation announces new board members and expresses thanks to board members completing their service. Leadership additions build on the Foundation's long-standing commitment to advancing pharmacy education and community health. September 2, 2026. 4:29 PM ARLINGTON, Va. - The National Association of Chain Drug Stores (NACDS) Foundation announced the addition of three new members to its Board of Directors and thanked three departing directors for their years of dedicated service. The Foundation appointed the new members on Sunday, August 16, during the 2026 NACDS Total Store Expo. Each will serve a one-year term: * Christine Lane, senior vice president, healthcare marketing & communications, Inmar Intelligence * Scott Robinson, national vice president, corporate partnerships, Cencora * Tom Utech, chief executive officer, iA "The NACDS Foundation has advanced community health through pharmacy education, research, and engagement for more than three decades, and that progress reflects the caliber of the leaders who guide our work," said NACDS Foundation President Christie Boutte, PharmD, RPh, IOM. "We are proud to welcome Christine, Scott, and Tom to our Board of Directors. Each brings a unique perspective and valuable experience that aligns with the Foundation's mission and will help guide our work as we continue to advance pharmacy education, research, and patient-centered care. We look forward to their contributions and to working together to help shape the future of pharmacy and improve health outcomes." The Foundation also recognized three directors who are concluding their Board service and thanked them for their commitment to the Foundation: * Claire Biermaas, senior vice president, global marketing, communications & public affairs, Cencora | Appointed to the Board in April 2024 * Maureen Cavanaugh, retired senior vice president & chief commercial operations officer, Lannett Company, Inc. Appointed to the Board in August 2015 * Lari Harding, retired senior vice president, healthcare industry affairs & strategic partnerships, Inmar Intelligence | Appointed to the Board in April 2025 "We are grateful to Claire, Maureen, and Lari for their dedication, insight, and generosity throughout their service," Boutte said. "Their leadership and commitment have been an important part of the Foundation's work and the impact we have made together. We are deeply grateful for their service, their dedication, and the many contributions they have made during their time on the Board. Their commitment to the Foundation and its mission will have a lasting impact." The new directors join NACDS Foundation Board Chair Steven C. Anderson, and the Foundation's continuing Board members in guiding its strategic vision and operations.

Data Centre Magazine
Aug 13th, 2026
Could an AI data centre become a disaster lifeline?

Could an AI data centre become a disaster lifeline? August 13, 2026 Optimal Transit's new Kraaken configuration combines 60MW of AI compute with offshore power and desalination, designed to support disaster-hit communities When disaster strikes, the power grid can become one of the biggest casualties. Optimal Transit, however, thinks a floating data centre could help fill the gap. The maritime technology partnership of InMar Technologies and OptiFuel Systems has unveiled a new configuration of its Kraaken platform designed to send electricity and fresh water ashore while retaining capacity for AI compute. The Blue Economy VITAL 100MW Kraaken is designed to provide up to 40MW of continuous electricity and around 30 million litres of fresh water a day, alongside 60MW of AI-grade data centre capacity. Unlike a conventional data centre or power plant, the vessel can also move through water. Jeff Kline, President of InMar Technologies, says: "When Data Centre Magazine introduced the Kraaken as a data centre platform, Data Centre Magazine presented a self-powered, zero-emission vessel designed to dedicate its full capacity to compute. "The VITAL 100MW configuration takes the same core capabilities and asks a different question: what happens when you point some of that output directly at a coastline that doesn't have reliable power or clean water? "The answer is a single vessel that can serve the equivalent of a small city - indefinitely, from offshore, with no connection to the existing grid." Bringing power from offshore. The VITAL configuration is built around the same small waterplane area twin hull architecture as the original Kraaken, alongside its patented Digital Ocean Thermal self-powering engine. The key change is how that power is used. Up to 40MW can be exported to shore while around 30 million litres of fresh water is produced each day through vacuum-flash desalination. The remaining 60MW is available for AI and data centre workloads. For disaster response, the ability to operate independently of the existing grid is absolutely key to the proposition. Power and water can be delivered through a quick-disconnect umbilical system, allowing the vessel to connect directly with coastal infrastructure. The system is designed so the vessel can disconnect and relocate if conditions deteriorate. That mobility could be especially useful after hurricanes, earthquakes or other disasters where terrestrial infrastructure is damaged. A floating emergency utility. Optimal Transit pointed to Puerto Rico's Hurricane Maria in 2017 as an example of what the platform could potentially address. Known to be the longest blackout in US history, lasting approximately 11 months, the hurricane left all 3.3 million residents without power. Some communities experienced prolonged outages as damaged infrastructure slowed the recovery. A VITAL Kraaken would not prevent that damage. But the company argues that a vessel positioned offshore could provide an alternative source of electricity and fresh water while repairs to the terrestrial network were under way. Its 40MW electricity output is designed to serve approximately 32,000 homes, while its daily water production could support an estimated 150,000 people. The vessel does not need to be permanently tied to one location either. If a storm threatens, it can disconnect, reposition offshore and reconnect once conditions improve. After a recovery operation ends, it could potentially be redeployed elsewhere. Keeping the data centre running. The disaster-response proposition does not mean abandoning the data centre side of the platform. The VITAL configuration retains 60MW for AI-grade compute, meaning the vessel can continue operating as a data centre while also supplying critical infrastructure to shore. That could give the platform a role beyond emergency deployment, allowing it to operate as a combined power, water and compute asset between disaster-response missions. Optimal Transit puts the capital cost of the VITAL 100MW vessel at around US$587m. It estimates that recreating its power, water and data centre capabilities on land would cost between US$750m and US$1.33bn. Scaling disaster response. The company is also proposing multiple-vessel deployments. Five VITAL 100MW vessels could form what Optimal Transit calls a Sovereign Power Park, providing around 200MW of baseload electricity, 40 million gallons of fresh water a day and 300MW of data centre capacity. The result is a mobile source of power and fresh water that could reach coastal communities without relying on damaged grid infrastructure. Company Portals

Citybiz
Jun 30th, 2026
Inmar Intelligence CEO Spencer Baird earns EY Southeast Entrepreneur of the year honor.

Inmar Intelligence CEO Spencer Baird earns EY Southeast Entrepreneur of the year honor. June 30, 2026 Spencer Baird Inmar Intelligence CEO Spencer Baird has been named a winner of the EY US Entrepreneur Of The Year(R) 2026 Southeast Award, recognizing his leadership in driving growth and business transformation at the technology and data services company. The annual Entrepreneur Of The Year program, now in its 41st year, honors business leaders who have demonstrated innovation, long-term value creation and entrepreneurial leadership. Independent judges selected this year's Southeast winners based on sustained business performance and regional impact. Baird's recognition follows a period of operational and strategic expansion for Inmar Intelligence. Over the past year, the company has introduced new technology initiatives and strategic partnerships across its business segments, supporting continued innovation and growth for customers in the retail, healthcare and consumer packaged goods industries. Baird credited the achievement to the company's workforce, saying the recognition reflects the collective efforts of employees focused on delivering for customers. "True entrepreneurship relies on collective effort, and at Inmar, that means working together to ensure every promise made to our customers is a promise kept," Baird said. "This EY recognition belongs to our associates who drive that commitment daily." Thomas Irvin, Inmar's chief performance officer, said Baird's leadership has helped create an environment centered on accountability, collaboration and execution. He added that the award recognizes not only Baird's leadership but also the contributions of employees across the organization. As a Southeast regional winner, Baird advances to the Entrepreneur Of The Year 2026 National Awards, which will be presented in November during EY's Strategic Growth Forum. The national overall winner will represent the United States at the EY World Entrepreneur Of The Year(TM) competition in May 2027. The Southeast honorees also include leaders from companies across North Carolina, Georgia and Tennessee, including Community Concierge Services, Carpe, Teamworks, Metcon, Stord, Assiduus Global, Vintage Modern, Amwaste, LYS Beauty, Slim & Husky's and The Clear Blue Company. Founded 46 years ago, Inmar Intelligence provides technology, data and analytics solutions that help brands, retailers and healthcare organizations improve operational efficiency and decision-making. The company focuses on connecting data, technology and business processes to help customers adapt to changing market conditions and strengthen relationships with consumers and partners. The Entrepreneur Of The Year recognition comes as Inmar continues investing in technology innovation and operational transformation, positioning the company for continued growth in data-driven commerce and healthcare markets.

PR Newswire
Jun 30th, 2026
EY names Inmar Intelligence CEO Spencer Baird a 2026 Southeast Entrepreneur Of The Year(R).

EY names Inmar Intelligence CEO Spencer Baird a 2026 Southeast Entrepreneur Of The Year(R). Jun 30, 2026, 10:00 ET The recognition highlights the operational excellence of Inmar's workforce and the shared impact of the region's top business leaders WINSTON SALEM, N.C., June 30, 2026 /PRNewswire/ - Inmar Intelligence today announced that its CEO, Spencer Baird, has been named an EY US Entrepreneur Of The Year(R) 2026 Southeast Award winner. The award highlights strong organic growth and structural transformation for Inmar, driven by a shared commitment across its workforce. In the past 12 months alone, the company has accelerated innovation across verticals, launching strategic partnerships and technological advancements to support company growth. "True entrepreneurship relies on collective effort, and at Inmar, that means working together to ensure every promise made to our customers is a promise kept," said Baird. "This EY recognition belongs to our associates who drive that commitment daily. It is a privilege to share this milestone with our team and to stand alongside such an exceptional group of Southeast business leaders." In its 41st year, the Entrepreneur Of The Year program honors business leaders for their ingenuity, courage, and entrepreneurial spirit. It celebrates founders who bootstrapped their business from inception or raised outside capital to grow their company, transformational CEOs who infused innovation into an existing organization to catapult its trajectory, and multigenerational family business leaders who reimagined a legacy business model to strengthen it for the future. Independent judges selected the Southeast winners based on long-term value creation and regional impact. Inmar congratulates its fellow 2026 Southeast award winners: * Cody Campbell | Community Concierge Services, LLC (Charlotte, NC) * David Spratte & Kasper Kubica | Carpe (Durham, NC) * Zach Maurides | Teamworks (Durham, NC) * Aaron Thomas | Metcon, Inc. (Pembroke, NC) * Sean Henry & Jacob Boudreau | Stord (Atlanta, GA) * Somdutta Singh | Assiduus Global Inc (Atlanta, GA) * Chau Nguyen | Vintage Modern, Inc (Buford, GA) * Chip Russell | Amwaste (Forsyth, GA) * Tisha Thompson | LYS Beauty (Kennesaw, GA) * EJ Reed, Derrick Moore & Clinton Gray, III | Slim & Husky's (Nashville, TN) * Nicholas Ogden | The Clear Blue Company (Nashville, TN) "Having spent 14 years at Inmar, I've seen firsthand what our teams are capable of when we are aligned, connected, and clear on what matters most," said Thomas Irvin, Chief Performance Officer of Inmar Intelligence. "Spencer's leadership has created the conditions for people to do their best work with confidence and accountability. This recognition reflects not only his impact, but the commitment of associates across Inmar who are raising the bar together. We're proud to celebrate this award alongside our fellow Southeast honorees." As a regional award winner, Baird will now be considered by the national judges for the Entrepreneur Of The Year 2026 National Awards, which will be presented in November at the annual Strategic Growth Forum(R). The National Overall Award winner will move on to compete for the EY World Entrepreneur Of The Year(TM) Award in May 2027. About Inmar Intelligence For 46 years, Inmar has helped brands, retailers, and healthcare organizations evolve, building smarter connections between data, technology, and people. Today, it delivers intelligence that simplifies decision-making, improves efficiency, and turns trust into transformation, helping partners and communities thrive in a connected future of business. SOURCE Inmar Intelligence

MarTech360
May 21st, 2026
Inmar Intelligence solves retail media fragmentation and scaling challenges for creator campaigns with new media solution.

Inmar Intelligence solves retail media fragmentation and scaling challenges for creator campaigns with new media solution. Inmar Intelligence, a leader in data-driven media and incentive technology, announced the launch of its Multi-Retailer Creator Activation. This first-of-its-kind approach enables brands to maximize the impact of creator content across multiple retailer audiences using a data-first approach in selection and amplification, adding scale without sacrificing relevance. This new approach transforms content into performance-driven retail media that delivers enhanced targeting and measurable sales outcomes. The relationship between creators and retail media networks is a mutually beneficial one. Creators bring a human-driven creativity to RMNs while gaining the opportunity to become a vital part of the commerce engine that drives sales and strengthens their relationships with brand partners. Recent Inmar research found that 64% of consumers who interact with creators daily will visit three or more retailers per week, underscoring how creators have the power to influence where consumers shop and what they buy. As Creator marketing continues to become a more integral capability within the retail media solution set, brands are looking to both scale and measure impact. With more than 250 retail media networks operating today, brands face an increasingly fragmented landscape, forcing them to manage siloed campaigns, retailer by retailer. This operational complexity leads to inconsistent measurement and inefficient spend. Inmar's new offering addresses these pain points by providing a unified operating model that replaces fragmented execution with a centralized, omnichannel approach while ensuring the most impactful creator is part of the campaign. "Brands increasingly see creator marketing as a critical part of their retail media strategy, but executing across fragmented retail media networks can create operational complexity and measurement challenges," said Pia Ostos, EVP & President, Martech, Inmar Intelligence. "Our Multi Retailer Creator Activation helps brands scale impactful creator content across retailer environments while simplifying execution and delivering a clearer view into performance and sales outcomes." Powered by Inmar's proprietary technology and first-party retail purchase signals, the Multi-Retailer Creator Activation Strategy identifies high-performing creators using the Total Fitscore(TM), which helps brands match creators to the retailers and audiences most aligned to their campaigns. Content is activated across social, off-site and onsite retail media, allowing brands to maximize the message to the customer without sacrificing their ability to measure impact. "Creators and retail media have a symbiotic relationship that represents the next megatrend in advertising," said Andrew Lipsman, Independent Analyst at Media, Ads + Commerce. "Each form of media is powerful on its own, but together they allow advertisers to target retailers' first-party audiences with breakthrough content and measure performance. While lack of ease, scale and measurable ROI have impeded further brand investment in creator media, Inmar's approach solves for all three. By unifying creator programs across many retailers simultaneously, advertisers can capitalize on multiple audiences and trip types, creating the most effective campaigns while still understanding performance." Creator marketing and retail media will continue to exponentially grow together. This approach is about taking what's already working naturally and accelerating it by using retailer data and high-impact connection points. This megatrend is only at the starting line, retailers who harness the power of creators, both as a content engine and a channel, have an opportunity to capitalize on this growth and see the sales that come with it.