IT Infrastructure Administrator

The Infrastructure Administrator is responsible for the administration, support, and security of Interstates’ IT infrastructure. This role provides advanced Tier 2 support and maintains servers, networks, cloud platforms, and enterprise systems. It also manages user access, patching, backups, and routine infrastructure improvements. The position works closely with internal teams and vendors to troubleshoot complex issues and support technology initiatives. The Infrastructure Administrator helps ensure system reliability, security, and continuity of operations. Travel will be required and will vary according to business requirements but is not expected to exceed 35% of the employee’s time. The role may require travel to job locations and other company or project sites to support infrastructure needs and ensure effective technology operations.

Key Responsibilities:

• Administer and maintain servers, virtual environments, network devices, and cloud platforms. 
• Configure, deploy, and support hardware, software, and infrastructure services across the enterprise. 
• Manage user access, permissions, group policies, and account lifecycle processes. 
• Monitor system health, performance, and uptime; respond to and resolve escalated issues. 
• Execute and improve patching, backup, replication, and disaster recovery processes. 
• Support LAN/WAN, VPN, firewall, and connectivity issues for internal and remote users. 
• Provide advanced Tier 2 troubleshooting for infrastructure, system, and application issues. 
• Identify automation and standardization opportunities and document repeatable processes. 
• Partner with vendors and internal stakeholders to implement and support technology solutions. 
• Support security controls and compliance requirements. 

Experience and Education:

• 3–5+ years of experience in systems, network, or infrastructure administration. 
• Hands-on experience with Windows Server, Active Directory, and Microsoft 365 / Exchange Online. 
• Experience supporting virtualization platforms such as VMware or Hyper-V. 
• Working knowledge of network infrastructure, including switches, routers, VPNs, and firewalls. 
• Experience with patch management, backups, disaster recovery, and software deployment. 
• Exposure to cloud and hybrid environments. 
• Experience with scripting or automation tools such as PowerShell preferred. 
• Strong troubleshooting, communication, documentation, and vendor collaboration skills. 
• Bachelor’s degree in IT-related field preferred, or equivalent experience. 

What We Offer:

• Opportunities for professional growth and career advancement.
• Engaged, collaborative teams and a culture focused on innovation and quality.
• Support for licensure, continuing education, and professional development.
• Inclusive environment with competitive benefits.

Travel: Travel will be required and will vary according to business requirements. Travel should not exceed 35% of your time.

Accommodations: Reasonable accommodations will be made for qualified individuals with disabilities.

Compensation: The pay range for this position is $79,100 to $108,770+ benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.

Interstates Describes Its Culture as: Family-Like: 

• Caring co-workers treat each other like family
• Be treated like an individual, not just a number
• Flexible schedules allow you to focus on your personal life as well as work-life
• Lunch gatherings and social activities promotes fun and camaraderie
• Support charities and your community through events sponsored and hosted by Interstates

Benefits:

• Competitive Pay so you know you are valued
• 401(k) to help you plan for your future
• Health, Dental, and Vision Insurance with different options to meet your needs
• Vacation so you can focus on you
• Performance Bonus 
• Established Career Paths to help plan your future
• Career Coaches that are focused on your success