Zoox

Fully electric autonomous ride-hailing service platform

Shift / Team Lead - Fusion Center Operations

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeFoster City, CA, USA$84k - $123k /yrIn-person

About the Job

Requirements

At least 6 years of experience working in a highly collaborative environment and promoting a teamwork mentality.
At least 3 years of experience as an instructor or lead within an operations team in a highly cross-functional environment.
Ability to problem-solve and improve operational efficiency.
Experience working in a complex technical environment.
Proactive mindset and resourcefulness.
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues.

Responsibilities

Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals.
Support Fleet Operations Management through process improvement across team safety and efficiency.
Work closely with other Team Leads and Program/Project Managers within Fleet Operations to keep the team aligned with Zoox’s overall goals.
Become a knowledge expert on Zoox’s proprietary software related to TeleOps, Mission Control, and Rider Support.
Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
Support missions through a wide variety of roles.
Act as a player/coach regularly and as the first point of contact to support service escalations.
Lead a team of rider operators, teleoperators, and mission control associates to ensure they understand and execute short- and long-term targets.
Work hands-on alongside the team daily, leading by example to ensure software and hardware tests meet Zoox’s standards.
Serve as the field expert on tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes that support Fleet Operations.

Desired Qualifications

Bachelor’s degree.
At least 3 years of autonomous vehicle industry or operations experience.

Salary Range: 84000 to 123000 (Currency: USD) (Pay period: per-year-salary)

The Fusion Center Operations team at Zoox ensures our autonomous vehicle completes missions by leveraging real-time remote human context to navigate complex scenarios. We are a multifaceted team responsible for feature product development and structured testing, and we serve as the operational link between the operations and software departments. You will work closely with leaders in the Fleet Operations organization and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. Our Shift/Team Leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely.

As a Fusion Center Operations Shift/Team Lead, you will lead a team of operators (rider operators, teleoperators, and mission control associates) to ensure they understand and execute both short- and long-term targets. Team Leads at Zoox are hands-on, working with & alongside their team daily and leading by example to ensure all software and hardware tests meet Zoox’s high standards. You will be the field expert on tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes that support Fleet Operations at Zoox.

Shift: 3rd shift, 11pm - 8am, Friday - Tuesday or Thursday - Monday

In this role, you will:

Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals
Support Fleet Operations Management through process improvement across safety and efficiency for the team
Work closely with other Team Leads and Program/Project Managers within FleetOps to ensure their team stays aligned with Zoox’s overall goals.
Become knowledge experts on Zoox’s proprietary software related to TeleOps, Mission Control and Rider Support
Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments
Support missions through a wide variety of roles
Act as a “player/coach” regularly and as the first point of contact to support service escalations

Qualifications

6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality
3+ years of experience as an Instructor or Lead within an operations team in a highly cross-functional environment.
Proven ability to problem-solve and improve operational efficiency
Experience working in a complex technical environment
Proactive mindset and resourcefulness
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues

Bonus Qualifications

Bachelors degree
3+ years of autonomous vehicle industry or operations experience

About the Company

Zoox

Fully electric autonomous ride-hailing service platform

Zoox designs and operates an autonomous ride-hailing service built around a purpose-built, fully electric vehicle designed specifically for autonomous operation. The vehicle uses advanced sensors, cameras, and AI to navigate complex urban environments, offering a four-passenger interior for comfort. Unlike competitors that retrofit existing cars, Zoox engineers both the vehicle and the service from the ground up, enabling optimized safety, efficiency, and passenger experience through integrated software that optimizes routing and reduces wait times. The company emphasizes safety through extensive testing and regulatory collaboration, and sustainability via electric mobility. The ultimate goal is to provide a smarter, safer, and more efficient urban transportation system that improves city life while reducing emissions.

Company size: 5,001-10,000
Company stage: Acquired
Total funding: $1.2B
Headquarters: Menlo Park, CA
Founded: 2014

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