Veterinary Receptionist

Eastview Veterinary Clinic is looking for an experienced, professional, and dependable Client Service Representative to join our team!

We've been serving pets and their families in the Clarksville community for more than 50 years. We're a busy veterinary practice that takes pride in providing quality patient care, building relationships with our clients, and working together as a team.

We are looking for someone with previous veterinary hospital experience who understands the pace and demands of veterinary medicine. The ideal candidate is confident communicating with clients, organized, detail-oriented, and able to manage competing priorities while maintaining a professional and welcoming attitude.

Responsibilities

• Greet clients and their pets and provide a welcoming, professional first impression.

• Manage incoming phone calls, text messages, client questions, and communication with the medical team.

• Check patients in and out while ensuring accurate client and patient information.

• Coordinate patient flow and communicate effectively with veterinary assistant, technicians and doctors.

• Review and interpret patient records, prepare and communicate estimates, Process payments, and handle financial transactions accurately.

• Assist with appointment planning and prescription refill requests.

• Communicate patient updates and client concerns to the appropriate team members.

• Handle difficult or emotional client interactions with professionalism and sound judgment.

• Maintain an organized reception area and contribute to daily hospital operations.

• Work collaboratively with the entire team to support efficient patient care.

Qualifications

• Previous veterinary hospital experience is required.

• Working knowledge of veterinary terminology, common procedures, and general hospital workflows.

• Strong verbal and written communication skills.

• Professional demeanor and excellent client service skills.

• Ability to multitask, prioritize responsibilities, and remain composed in a busy environment.

• Strong attention to detail and accurate data entry.

• Comfortable using computers and learning paperless veterinary practice management software.

• Dependable, punctual, and accountable.

• Ability to work independently while contributing positively to a team environment.

What We're Looking For

The right candidate understands that veterinary client service involves much more than answering phones. It requires patience, organization, good judgment, and the ability to communicate effectively with both clients and medical staff.

We value employees who take ownership of their responsibilities, follow through on commitments, communicate professionally, and recognize the importance of supporting their teammates.

We are looking for someone who can step into the role with an understanding of veterinary medicine and contribute to the team without needing to learn the basics of how a veterinary hospital operates.

Schedule & Compensation

• Full-time position

• Monday–Friday

• Starting compensation of $14.00 per hour, with consideration given to previous veterinary experience and qualifications.

Benefits

• Paid holidays

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Immediate PTO accrual

• Employee pet discounts

Join the Eastview Team!

Eastview Veterinary Clinic has been part of the Clarksville community for more than 50 years. We believe in quality patient care, teamwork, accountability, and treating our clients and their pets with respect.

If you have veterinary experience, take pride in your work, and are looking for a team where your skills and experience are valued, we encourage you to apply!

We look forward to meeting you!