Operations Specialist

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

Your role will have a direct and tangible impact on Bolt Food’s delivery operations, courier engagement, and marketplace performance that you can see in real time. If you’re ready to take full ownership, drive meaningful operational improvements, and shape the experience of courier-users and customers in the city this is your opportunity.

You will oversee and execute local courier operations and engagement initiatives, working closely with fleet partners, cross-functional teams, and HQ stakeholders to ensure a smooth, safe, reliable, and high-quality delivery experience.

Main tasks and responsibilities

• Take ownership of Bolt Food delivery operations across UA cities, ensuring smooth and efficient processes, optimal courier supply, strong marketplace performance, and high service standards.

• Analyse operational data and key KPIs, including utilization, online hours, delivery times, and courier performance, to identify trends, risks, and opportunities, while maintaining timely and accurate reporting of metrics and project progress.

• Develop and optimize courier registration, documentation verification, eligibility checks, onboarding, and registration funnels, increasing applicant conversion and turning applicants into active courier-users while maintaining optimum supply levels.

• Develop and execute courier engagement, training, activation, calling, bonus, and co-marketing initiatives, working with fleet partners to improve courier retention, satisfaction, performance, allocation, and vehicle utilization.

• Ensure compliance, safety, and quality standards by monitoring courier performance, supporting local regulatory requirements such as DAC7, investigating incidents and accidents, and implementing corrective and preventive actions.

• Support operational improvement and technology initiatives by working with Support, Policy, Product, Tech, Marketing, and global teams, staying informed about market and competitor activity, and supporting the Operations Manager with key local initiatives.

About you

• 3+ years of experience in Operations, Program Management, Logistics, Business Operations, Consulting, or a related field, ideally with experience in food delivery, mobility, fleet, or marketplace operations.

• Bachelor's degree or higher in Economics, Finance, Business, Operations, or another analytical subject.

• Highly analytical with a data-driven mindset and strong Excel/Google Sheets skills, comfortable working with operational KPIs, identifying trends, and turning data into actionable decisions.

• Strong project management and execution skills, with a hands-on approach and the ability to manage multiple priorities and deliver results in a fast-paced operational environment.

• Strong communicator and collaborator, comfortable building relationships with courier-users, fleet partners, local stakeholders, and cross-functional and HQ teams; intermediate or higher English proficiency to collaborate effectively across markets and with HQ.

• Strong sense of ownership, proactive problem-solving mindset, and willingness to work both strategically and hands-on to drive operational improvements and deliver a high-quality customer and courier experience.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.