Technical Enablement Manager

So, what’s the role all about?

As a Technical Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions.

You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations.

How will you make an impact?

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform
• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths
• Delivering technical enablement sessions, workshops, and hands-on labs
• Assisting partners with JavaScript development, debugging, and flow-based logic
• Supporting API usage and integrations as part of AI Agent implementations
• Helping partners work effectively with context variables and conversation logic in Cognigy
• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript
• Supporting partners during demos, proofs of concept, and key partner-led opportunities
• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices
• Translating product updates and new features into clear, partner-ready technical guidance

Have you got what it takes?

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others
• Experience working with APIs and integrations in real-world implementations
• Practical experience using context variables and conversation logic within Cognigy
• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps
• A general developer mindset, with comfort solving problems through flow logic and/or code
• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Strong collaboration and communication skills across sales, product, and delivery teams

Enablement-focused qualities:

• A genuine passion for enablement and helping partners succeed independently
• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution
• Comfort delivering technical enablement sessions, workshops, and hands-on labs
• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately
• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.