Full-Time

Product Support Specialist

Confirmed live in the last 24 hours

Anthropic

Anthropic

1,001-5,000 employees

AI research and development for reliable systems

Compensation Overview

€85k - €120k/yr

Junior, Mid

H1B Sponsorship Available

Dublin, Ireland

Currently, we expect all staff to be in one of our offices at least 25% of the time.

Category
Customer Experience & Support
Customer Support
Requirements
  • Have experience in technical product support, including API debugging, preferably in a second tier, escalated, or priority support team
  • Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
  • Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
  • Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
  • Have crisp but kind written communication skills and a deep care for the details
  • Enjoy helping others learn about new features and complex concepts
  • Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
  • Are proficient at working in a technical environment and are interested in Anthropic’s products
  • Possess a deep sense of ownership, and are excited to help us build our team!
  • Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
Responsibilities
  • Become an expert in all Anthropic products
  • Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses
  • Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace
  • Manage on-call tasks for high-urgency user issues with extreme ownership
  • Prioritize critically and comfortably adapt to an ever-evolving product landscape
  • Operate in ambiguity, making informed decisions even in never-before-seen situations
  • Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
  • Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates
  • Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products
Desired Qualifications
  • Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work

Anthropic focuses on creating reliable and interpretable AI systems. Its main product, Claude, serves as an AI assistant that can perform a variety of tasks for clients across different industries. Claude utilizes advanced techniques in natural language processing, reinforcement learning, and code generation to provide effective solutions. What sets Anthropic apart from its competitors is its emphasis on making AI systems that are not only powerful but also understandable and controllable by users. The company's goal is to enhance operational efficiency and improve decision-making for its clients through the deployment and licensing of its AI technologies, as well as offering specialized research and development services.

Company Size

1,001-5,000

Company Stage

Series E

Total Funding

$16.8B

Headquarters

San Francisco, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Claude's integration into Notion's platform broadens market reach and user engagement.
  • MCP's adoption positions Anthropic as a leader in AI interoperability.
  • Partnership with U.S. National Labs could lead to breakthroughs in scientific research.

What critics are saying

  • Anthropic's market position weakens as OpenAI and Google strengthen their AI categories.
  • You.com's ARI Enterprise outperforms Anthropic in deep research market tests.
  • Meta's open-source models challenge Anthropic's closed models, impacting market share.

What makes Anthropic unique

  • Anthropic focuses on AI safety, transparency, and alignment with human values.
  • Claude, Anthropic's AI assistant, handles tasks at any scale for diverse industries.
  • Anthropic's Model Context Protocol (MCP) enhances AI interoperability across different frameworks.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Paid Vacation

Parental Leave

Hybrid Work Options

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

-7%

1 year growth

3%

2 year growth

0%
PYMNTS
May 15th, 2025
Report: Meta Delays Rollout Of Behemoth Ai Model Amid Performance Concerns

Meta reportedly delayed the rollout of its flagship artificial intelligence model called Behemoth.The company internally planned to release Behemoth in April, later pushed the release date to June, and has now delayed the launch at least until fall, The Wall Street Journal reported Thursday (May 15), citing unnamed sources.The company has not publicly committed to a timeline for the product, the report said.Meta did not immediately reply to PYMNTS’ request for comment.The launch delays have been caused by struggles to improve the AI model and by concerns that the model’s performance won’t live up to that promoted in public statements, according to the report.In public statements, Meta has said that Behemoth already outperforms similar models from Anthropic, Google and OpenAI on certain tests, per the report.When releasing the latest versions of its Llama AI model April 5, Meta said in a press release: “We’re also previewing Llama 4 Behemoth, one of the smartest LLMs in the world and our most powerful yet to serve as a teacher for our new models.”Meta CEO Mark Zuckerberg said April 30 during a first-quarter earnings call that the company will increase its spending for AI data centers this year as it embeds the technology more deeply throughout its family of apps.The company plans to record $64 billion to $72 billion in capital expenditures, up from $60 billion to $65 billion, while striving to meet demand for computing resources.“The major theme right now, of course, is how AI is transforming everything we do,” Zuckerberg said. “The opportunities ahead for us are staggering. To that end, we are accelerating some of our efforts to bring capacity online more quickly this year, as well as some longer-term projects that will give us flexibility to add capacity in the coming years.”Meta’s open-source AI models that were released April 5 — Llama 4 Scout and Llama 4 Maverick — are a shot across the bow to rivals’ more expensive closed models and good news for businesses hoping to lower the cost of deploying AI, PYMNTS reported April 9.For all PYMNTS AI coverage, subscribe to the daily AI Newsletter

VentureBeat
May 15th, 2025
You.Com’S Ari Enterprise Crushes Openai In Head-To-Head Tests, Aims At Deep Research Market

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. You.com has launched ARI Enterprise today, claiming its advanced research platform defeats OpenAI’s comparable offerings in 76% of head-to-head tests and achieves industry-leading accuracy on independent benchmarks.The upgraded Advanced Research Insights (ARI) platform scored 80% accuracy on the FRAMES benchmark — a research evaluation standard co-developed by Harvard, Google, and Meta — putting it ahead of offerings from major competitors.“The number one thing is that it just goes into more depth,” Richard Socher, You.com’s CEO and former chief scientist at Salesforce, told me in an interview. “Our users are telling us things like, ‘Oh, this actually found things that I could not find online.’ So that depth combined with the accuracy, that’s sort of the power of it.”ARI outperforms competitors on Harvard-backed FRAMES evaluation, scoring 80% accuracy. (Credit: You.com)AI search giants battle for dominance as deep research revolution acceleratesARI Enterprise enters an increasingly competitive field where tech giants and AI startups are racing to dominate what some call the “new browser wars.” Google, OpenAI, Perplexity, Anthropic, and others are all developing their own deep research agents, which are rapidly becoming how people access and synthesize information across the web.Unlike most competitors targeting general or multi-purpose use cases, You.com has deliberately focused on enterprise applications, particularly for financial analysts and management consultants who require extraordinarily thorough and accurate research.“We didn’t see any change [from Google] and so we decided someone’s got to do it,” Socher told CNET in a previous interview about launching You.com in 2020. Now, with ARI Enterprise, the company is doubling down on its specialized focus.“This sort of insane, untouchable monopoly that Google had for 20 years, those days are over,” Socher told Business Insider in March

Read Magazine
May 14th, 2025
Govini Integrates Anthropic's Claude to Accelerate AI-Driven Innovation in Defense Acquisition

"By integrating Anthropic's AI capabilities with Govini's leading Defense Acquisition knowledge and software, we're driving outcomes across the Defense Acquisition lifecycle."

VentureBeat
May 13th, 2025
Notion Bets Big On Integrated Llms, Adds Gpt-4.1 And Claude 3.7 To Platform

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. Productivity platform Notion is betting on large language models (LLMs) powering more of its new enterprise capabilities, including building OpenAI’s GPT-4.1 and Anthropic’s Claude 3.7 into their dashboard.Even as both OpenAI and Anthropic start building productivity features into their respective chat platforms, bringing these LLMs into a separate service shows how competitive the space is. Notion announced its new all-in-one AI toolkit inside the Notion workspace today, including AI meeting notes, enterprise search, research mode and the ability to switch between GPT-4.1 and Anthropic’s Claude 3.7.One of the new features lets users chat with LLMs inside the Notion workspace and switch between models. Right now, Notion only supports GPT-4.1 and Claude 3.7. The idea is to reduce window and context switching.The company said early adopters of the new feature include OpenAI, Ramp, Vercel and Harvey. VIDEO

VentureBeat
May 13th, 2025
Ai Power Rankings Upended: Openai, Google Rise As Anthropic Falls, Poe Report Finds

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. Poe‘s latest usage report shows OpenAI and Google strengthening their positions in key AI categories while Anthropic loses ground and specialized reasoning capabilities emerge as a crucial competitive battleground.According to data released today by Poe, a platform offering access to more than 100 AI models, significant market share shifts occurred across all major AI categories between January and May 2025. The data, drawn from Poe subscribers, provides rare visibility into actual user preferences beyond industry benchmarks.“As a universal gateway to 100+ AI models, Poe has a unique view of usage trends across the ecosystem,” said Nick Huber, Poe’s AI Ecosystem Lead, in an exclusive interview with VentureBeat. “The most surprising things happening right now are rapid innovation (3x the number of releases Jan-May 2025 vs. the same period in 2024), an increasingly diverse competitive landscape, and reasoning models are the clear success story of early 2025.”A chart from Poe showing AI model rankings across different categories as of May 2025