Media Systems Engineer

Job Summary:

Warner Bros. Pictures Animation is seeking a Media Systems Engineer to support, maintain, and evolve the technology environment used for feature animation production. This role supports critical creative spaces and workflows, including editorial bays, dailies and screening rooms, color-review environments, conference rooms, artist workstations, and associated production infrastructure.

The ideal candidate is a hands-on engineer with experience supporting media and post-production environments who understands the importance of performance, reliability, availability, synchronization, color accuracy, and security in creative workflows.  

 This position is located onsite at the Warner Bros. Pictures Animation Studio in Burbank, California. 

Your Role Responsibilities:

• Provide Tier 1 and Tier 2 technical support for production users, including troubleshooting workstation, application, peripheral, display, audio, and connectivity issues.

• Diagnose hardware, software, and workflow problems, identify root causes, and implement effective solutions with minimal disruption to production.

• Install, configure, deploy, and maintain Windows and macOS workstations, applications, peripherals, and production technology.

• Build and deploy new workstations and production systems while ensuring compatibility with existing applications, infrastructure, and workflows.

• Support and maintain editorial bays, dailies rooms, screening and color-review environments, conference rooms, and other production spaces.

• Support common post-production applications and workflows, including Avid Media Composer, Adobe Premiere Pro, Adobe Creative Cloud, and DaVinci Resolve.

• Assist with the implementation and support of virtualized Avid Media Composer and other remote or virtual production workstation workflows.

• Perform and support display calibration, color-management workflows, and audio monitoring/speaker calibration for production review environments.

• Partner with production teams to understand technical and workflow requirements and recommend appropriate solutions.

• Collaborate with Production Technology to maintain hardware and software inventories, system configurations, and lifecycle information.

• Perform routine system maintenance, including application updates, operating system updates, security patches, driver and firmware updates, and general system health checks.

• Assist with network, server, storage, virtualization, and shared production infrastructure as required.

• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, VLANs, and network connectivity.

• Create and maintain technical documentation, troubleshooting procedures, system configurations, build documentation, and knowledge-base articles.

• Work with technology vendors and internal engineering teams to troubleshoot issues, test solutions, and coordinate upgrades.

• Evaluate emerging technologies and recommend improvements that increase the reliability, performance, and efficiency of production environments.

Your Qualifications and Experience:

• 4–5 years of professional experience supporting technology in a post-production, animation, visual-effects, broadcast, or other media-production environment.

• Strong working knowledge of Windows, Linux and macOS operating systems.

• Demonstrated ability to diagnose and troubleshoot workstation, hardware, application, peripheral, display, audio, and operating system issues.

• Experience with professional post-production applications such as Avid Media Composer, Adobe Premiere Pro, Adobe Creative Cloud, and/or DaVinci Resolve.

• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic network troubleshooting.

• Familiarity with professional video, audio, display, and media production workflows.

• Experience supporting creative workstations and high-performance production systems.

• Strong documentation skills and the ability to clearly communicate technical concepts to both technical and nontechnical users.

• Ability to prioritize and resolve issues in a fast-moving production environment where system availability can directly affect creative teams and production schedules.

The Legal Bits

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Pictures Animation’s total compensation package for employees. Pay Range: $105,000 - $120,000 salary per year. In addition, Warner Bros. Pictures Animation provides a variety of benefits to its non-union employees, including health insurance coverage, an employee wellness program, life insurance, paid holidays and sick time and vacation.