C

Conduent

BPO and digital solutions provider

Teamleiter für Fusion C

Customer SupportConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • At least two years of professional experience in a call center.
  • Experience leading teams and professionally working with key performance indicators.
  • Strong sales capability.
  • High personal responsibility, commitment, and initiative.
  • Strong communication skills, social competence, and enthusiasm.
  • Resilience and willingness to work flexible shift schedules.
  • Fluent German and Turkish, spoken and written.
  • Analytical and numerical skills and good Excel skills.
  • Stress resilience and a strong customer- and service-oriented approach.

Responsibilities

  • Lead and support the German-speaking customer service team in daily work and contribute to project success.
  • Provide professional and operational leadership to a team of customer service agents responsible for written support and advice to German-speaking customers.
  • Handle customer inquiries professionally through digital channels, including email, chat, and ticketing.
  • Provide expert advice and targeted sales of products and services.
  • Document customer data in the system and maintain quality and customer satisfaction standards.
  • Motivate and manage the remote team in day-to-day operations.
  • Monitor and manage key performance indicators, including customer satisfaction, response times, and resolution rates.
  • Conduct regular quality monitoring and feedback conversations, and provide targeted employee training to improve quality.
  • Act as the interface between the team and management to continuously improve workflows.
  • Provide specialist support to the team with complex customer inquiries and escalations.

About the Company

Conduent

BPO and digital solutions provider

Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.

Company size
10,001+
Company stage
IPO
Headquarters
Florham Park, NJ
Founded
2017

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