Experienced Veterinary Receptionist

Job Description

What You’ll Do

In this veterinary receptionist role, you’ll help keep the hospital running smoothly while providing exceptional customer service. Your responsibilities will include:

• Greeting and welcoming veterinary clients and their pets
• Maintaining a clean, organized, and inviting reception area
• Answering phones, emails, and client questions and directing concerns to the appropriate team member
• Helping triage client concerns and determine the appropriate next steps
• Scheduling veterinary appointments to support an efficient daily workflow
• Checking clients in and out and accurately processing payments
• Communicating veterinary services, instructions, and information clearly and compassionately
• Providing emotional support to clients during difficult or stressful medical situations
• Working closely with the veterinary team to help create a positive client and patient experience

The ideal Veterinarian Receptionist understands that veterinary medicine can bring both exciting and emotional moments. You’ll need to be comfortable discussing a variety of medical outcomes while remaining compassionate, calm, professional, and discreet.

Qualifications

What We’re Looking For

We’re looking for a Veterinarian Receptionist who is organized, dependable, and comfortable balancing multiple priorities in a busy veterinary environment. You’ll be a great fit if you’re a strong communicator who enjoys helping people and working alongside a collaborative team.

We’d love to meet you if you have:

• At least 1 year of veterinary receptionist or veterinary experience required
• Excellent customer service and communication skills
• A compassionate, calm, and team-oriented approach
• Strong organizational and multitasking abilities
• Computer skills and comfort learning veterinary software and technology
• A self-starter mindset and desire to continue developing your skills
• The ability to remain professional and supportive during emotional client interactions

Whether you want to become an expert in your role or are looking to take the next step in your veterinary career, we’ll support your growth through hands-on, interactive training and ongoing development opportunities.

This position requires the ability to work around unpleasant odors and noises and may involve exposure to bites, scratches, animal waste, and potentially contagious diseases.

If you’re ready to join a veterinary team that values collaboration, compassion, and growth, we’d love to hear from you!

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.