Senior Analyst 3 Infrastructure Services

Job Description:

Job Summary

Seeking a Software Asset Management (SAM) Analyst to manage software compliance, reconciliation, entitlement tracking, reporting, and optimization activities using tools such as ServiceNow SAM Pro.

Key Responsibilities

• Perform software normalization and reconciliation.
• Manage software entitlements, licenses, and compliance tracking.
• Support software audits, renewals, and true-up activities.
• Generate SAM operational reports and dashboards.
• Coordinate with procurement, infra, security, and vendor teams.
• Maintain software inventory and data quality.

Mandatory Skills

• Experience in SAM operations.
• Hands-on experience in ServiceNow SAM Pro or equivalent SAM tools.
• Knowledge of software licensing and compliance.
• Experience in normalization and reconciliation.
• Strong Excel and reporting skills.
• ITIL process understanding.
• Good analytical and communication skills.

Preferred Skills

• Exposure to Microsoft, Oracle, Adobe, VMware licensing.
• Knowledge of SCCM/MECM, Intune, JAMF, or discovery tools.
• CMDB and ITAM process understanding.

Experience & Qualification

• Bachelor’s degree in IT or related field.
• 5–8 years of SAM/ITAM experience.

Preferred Certifications

• ServiceNow SAM Certification
• ITIL Foundation 

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