Lead Coordinator

Building Name: PMC - Obstetrics, Midwifery and GynecologyLocation Address: 116 Porter Drive, Middlebury VermontRegularDepartment: Porter - Obstetrics, Midwifery and GynecologyFull TimeStandard Hours: 36Biweekly Scheduled Hours:Shift: Day/EvePrimary Shift: -Weekend Needs: NoneSalary Range: Min $22.94 Mid $28.52 Max $34.09Recruiter: Naomi Kpesse

Porter ObGyn is seeking a highly organized and proactive Lead Coordinator to join our dynamic team. This position plays a critical role in ensuring smooth daily operations for a busy practice that can serve up to100+ patients per day across 12 providers. The ideal candidate will provide leadership and oversight for front desk staff, processes, and procedures, ensuring exceptional patient experience and operational efficiency while having a strong focus in process improvement.

Key Responsibilities

• Daily Oversight: Supervise and support front desk team members, ensuring adherence to workflows and service standards.
• Process & Procedure Management: Maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Staff Coordination: Assign tasks, monitor performance, and provide coaching to foster a collaborative and efficient work environment.
• Problem Solving: Address operational challenges promptly and effectively, ensuring minimal disruption to patient care.
• Communication: Serve as the primary liaison between front desk staff, clinical teams, and management.
• Compliance: Ensure adherence to organizational policies, privacy regulations, and quality standards.

JOB DESCRIPTION:

The PMG Lead Coordinator is responsible for supervising front desk staff and ensuring all operations align with Porter Medical Center’s established policies, procedures, and regulatory standards.

EDUCATION & EXPERIENCE:

Minimum one year of education and/or experience in a medical office setting.

Skills in oral and written communication, negotiation, problem resolution and coordination. Knowledge of computer applications and word processing.

Knowledge of LSS and Meditech/Epic preferred.

Qualifications

• Experience: Previous ObGyn or women’s health experience strongly preferred.
• Skills:
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and problem-solving abilities.
  • Experience scheduling surgeries and other surgical procedures is preferred.
• Technical: Familiarity with electronic health records (EHR) and scheduling systems preferred.

This is a bargaining union position.