Safelite

Auto glass repair and replacement services

Assistant Store Manager

Retail Store ManagementUpdated on Nov 9

Full-timeHonolulu, HI, USAIn-person

About the Job

Requirements

A high school diploma, GED, or equivalent, or 3–5 years of leadership or supervisory experience is preferred.
A valid state-issued driver’s license is required.
At least 1 year of supervisory, leadership, or key-holder experience is required.
3–5 years of experience in retail or service-center environments is required; automotive experience is preferred.
Proficiency with Microsoft Office Suite, web applications, and general office equipment is required.
Ability to work outside in a variety of weather conditions is required.
Ability to present a professional appearance and wear personal protective equipment is required.
Ability to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on one’s feet for extended periods is required.

Responsibilities

Motivate and lead associates’ activities to maximize productivity and provide high-quality customer service, and provide associate cross-training for operational stability.
Respond promptly to customer complaints and warranty issues, process casualty losses and repair damages, and provide customer service.
Manage work-order assignments and routing of mobile jobs, ensuring procedures are followed, vehicles are loaded, and vehicles are in transit promptly.
Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation, and internal technology platforms.
Monitor productivity, inventory, and cleanliness to ensure quality standards are met.
Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
Perform other duties as assigned.

Desired Qualifications

Automotive experience is preferred.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.

What You’ll Get

Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
All other duties as assigned.

What You’ll Need

High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
Valid state-issued driver’s license required.
1+ year of supervisory/leadership/key holder experience.
3-5 years of experience in retail or service center environments; automotive experience preferred.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

About the Company

Safelite

Auto glass repair and replacement services

Safelite provides auto glass repair and replacement in the United States for individual vehicle owners, insurance companies, and fleet operators. Its services include windshield repair, windshield replacement, side window replacement, back glass replacement, power window repair, and safety systems recalibration, offered through both in-shop and mobile options to maximize convenience. The company uses its own technology to ensure precise installation and employs extensively trained technicians, backed by a nationwide warranty. Revenue comes from direct customer payments, insurance claims, and business partnerships. Safelite also recycles used auto glass as part of its eco-friendly practices. Its differentiators are a strong focus on customer convenience, comprehensive technician training, proprietary installation technology, and broad coverage with a nationwide warranty. The goal is to provide reliable, convenient, and high-quality auto glass services across the country.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Columbus, OH
Founded: 1947

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