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Full-Time

Chief Operations Officer

Credit Cards

Confirmed live in the last 24 hours

Zeta

Zeta

1,001-5,000 employees

Cloud-native credit card processing platform

Fintech
Financial Services

Senior, Expert

United Kingdom

Position is onsite in the United Kingdom.

Category
Quality Control & Compliance
Transportation & Distribution
Warehouse Operations
Operations & Logistics
Required Skills
Management
Requirements
  • Experience in defining and running manual and automation processes to optimise operations including Collection Operations, Contact Center Operations, Fraud Operations, Dispute Operations, Production Operations, Application Processing Operations, Account Operations, Settlement Operations
  • Engineering Mindset - Ability to operate from first principles, heavily leverages tools and technologies, high tech aptitude
  • Indepth knowledge and understanding of operational risk and related regulations
  • Hands-on, Roll up your sleeves and get into the details attitude
  • Customer experience focused, ability to understand how processes and systems translate into customer outcomes
  • Operational Rigor
  • Leadership skills - Ability to identify, attract, inspire, train and retain the best talent and operate with a lean and efficient team
  • Demonstrable experience (preferably 15+ years) across heading operational functions (Customer Support, Complaints, Collections, Fraud) for large-sized credit card portfolio.
  • Experience in launching and scaling credit card operations from inception, preferably in a start-up or high-growth environment.
Responsibilities
  • Hands-on experience across defining, launching, implementing and managing operations for mid to large credit card portfolios including -
  • Collection – Define, Implement and evolve collections strategy and operations, through inhouse and outsourced teams
  • Fraud operations - Leverage sophisticated fraud detection platforms and strategies for application fraud and transaction fraud
  • Contact Center – Own all operations for omnichannel inbound customer support. Define processes, key KPI’s and operating model. Optimise to improve both customer outcomes and cost efficiency
  • Financial Crime – Ensure all financial crime regulatory requirements are fulfilled and monitored.
  • Complaints Management – Take ownership for complaints management, ensuring fair handling, and regulatory compliance
  • KPI and Incident management – Own the development and continuous refinement of KPIs to measure and improve operational success. Drive transparency by reporting to the CEO and board and take proactive steps in managing and resolving any operational incidents swiftly.
  • Business Process Management – Define from scratch, monitor and manage all business processes needed to deliver a world class credit card operation.
  • Change and Technology transformation – Ownership of outsourced operating platforms. Manage day to day change roadmap and performance KPI’s and lead the business in engaging with operations suppliers.
  • Start-up Expertise – Bring a hands-on approach to building operations from the ground up, balancing strategic oversight with operational execution in a fast-paced, evolving environment.
  • Supplier Management – Own, establish, manage, and optimize all supplier relationships, ensuring alignment with business objectives, cost-efficiency and scalable operation.
  • Team Leadership & Culture – Hire for, create and establish a high performing team of operational leaders who can “Do the right thing” for our customers and our business.
  • Systems knowledge - In-depth knowledge of vendors and capabilities across all relevant systems including - Application Processing, Loan Origination, KyC / IDV, Processing, Digital Apps, Servicing Apps, Collections, Fraud, Data management etc. Hands on experience with Lowcode / nocode Workflow engines, decision engines and case management platforms

Zeta's cutting-edge credit card processing platform boasts cloud-native and API-enabled capabilities, making it a leader in modern financial technology services. The company thrives on a global scale, serving over 35 clients and managing more than 15 million cards. Working at this company offers a unique opportunity to be at the forefront of banking technology innovation, in a dynamic atmosphere where advanced fraud detection and loyalty program functionalities envelop a proactive approach to finance.

Company Stage

Series C

Total Funding

$385M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

7%

2 year growth

8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zeta's recent $250 million funding round led by SoftBank positions it strongly for future growth and innovation.
  • The successful launch and positive reception of Sparrow's credit card program demonstrate Zeta's capability to deliver seamless and user-friendly financial products.
  • Partnerships with industry giants like Mastercard further validate Zeta's technology and market potential.

What critics are saying

  • The fintech space is highly competitive, with numerous players vying for market share, which could impact Zeta's growth trajectory.
  • Reliance on partnerships, such as with Sparrow Financial, means that Zeta's success is partly dependent on the performance and reputation of its partners.

What makes Zeta unique

  • Zeta's Tachyon platform offers a fully integrated stack for card processing, mobile app, servicing, and advanced data & analytics, setting it apart from traditional card processors.
  • The partnership with Sparrow Financial highlights Zeta's focus on providing modern credit card solutions for underserved and non-prime customers, a niche often overlooked by competitors.