Lifecycle Services Manager

If you are a Lifecycle Services professional looking for an opportunity to grow, Emerson has a great role for you! As the Engineering Manager based in our San Diego office, you will lead a team of engineers that perform Lifecycle Services (customer service and system upgrades) activities.

At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable.

In This Role, Your Responsibilities Will Be:

• Lead the engineering and administrative staff at the San Diego office. Through this team, you will provide local customers with system problem resolutions, field services, system startup coverage, system upgrades, small project implementation, project management, and more, to generate business volume growth and customer satisfaction.

• Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.

• Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.

• Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.

• Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.

• Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.

• Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.
  

Who You Are:

You form teams with diverse strengths to create a mix of styles, perspectives, and experience. You build and deliver solutions that meet customer expectations. You use financial analysis to generate, evaluate, and act on strategic options and opportunities. You orchestrate multiple activities simultaneously to accomplish a goal. 

For This Role, You Will Need:

• Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience

• 7+ years of related experience

• Willing and able to travel up to 25% 

• Legal authorization to work in the United States without sponsorship now or in the future

Preferred Qualifications That Set You Apart:

• OV400 certification and prior Ovation and/or DCS experience

• PE (Professional Engineer) or PMP

• Past experience as site manager or project manager

• Past demonstrated leadership abilities

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process.  The salary/pay range for this role is $105,000 to $170,000 annually + bonuses, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.