Service Secretary - Labor & Delivery

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Women's Hospital
Address: 707 N. 190th Plaza - Elkhorn, NE

Work Schedule: 13 hours per week with rotating shifts of 6:30pm to 11:30pm and 11:30pm to 3:30am

Supports patient care delivery by providing clerical services.

Responsibilities:

Essential Functions

1. Promote positive impression and welcoming environment through customer service.

• Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers.
• Maintains safe, clean and neat work environment.
• Has no food at reception area; all drinks must be covered.
• Promote quiet environment at the Reception Desk and in the hallways.
• Demonstrate good communication style and interpersonal communication skills with patients/families.
• Prompt response and follow-up.

2. Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria.

• Identify opportunities and provides individualized customer service according to customer needs.
• Screen visitors according to protocols.

3. Handle all general communication duties.

• Answers telephones promptly, courteously and with a smile; identifies self and unit.
• Maintains and operates the call and/or phone system.
• Distributes mail if applicable.
• Faxes/copies/scans information as required/requested.
• Makes announcements in a professional manner.
• Contacts caregiver promptly when patients have arrived.
• Maintains privacy and confidentiality of patients and staff information.

4. Assist with maintenance of electronic medical records.

• Establish the initial patient chart upon admission
• Maintain chart documents according to protocol.
• Process charts upon dismissal, breaks down chart so available for HIM timely and accurately.
• Help prepare records as appropriate for patient transfers and/or referrals.
• Scan medical documents in a timely and accurate manner.

5. Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation.

• Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.)
• Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated ● skill.)
• Right communication (clear, concise, correct, complete.)
• Right feedback: The Reciprocal Process (timely, specific, checkpoints.)

6. Perform other unit specific duties as assigned.

• Assist in keeping the environment clean and tidy.
• Maintain, organize, and stock supplies.

Schedule:

13 hours per week with rotating shifts of 6:30pm to 11:30pm and 11:30pm to 3:30am

Job Description:

Job Requirements

Education

• High school diploma, General Educational Development (GED) or equivalent required

License/Certifications

• NA

Skills/Knowledge/Abilities

• Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication.
• Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people.
• Medical terminology preferred.
• Ability to utilize a variety of computer applications.
• Excellent grammar, punctuation, spelling, and presentation layout skills.
• Knowledge of office procedures and principles of record keeping. Ability to read medical records.
• Ability to type 30 to 40 wpm with accuracy.

Physical Requirements

Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Occasionally Performed (1%-33%):
• Climbing
• Crawling
• Kneeling
• Sitting

• Frequently Performed (34%-66%):
• Balancing
• Carrying
• Crouching
• Distinguish colors
• Keyboarding/typing
• Lifting
• Pulling/Pushing
• Repetitive Motions
• Stooping/bending
• Twisting

• Constantly Performed (67%-100%):
• Fingering/Touching
• Grasping
• Hearing
• Reaching
• Seeing/Visual
• Speaking/talking
• Standing
• Walking

Job Hazards

• Rare (1-33%):
• Explosives (pressurized gas)
• Electrical Shock/Static
• Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
• Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Hazardous Drugs (exposure risks, personal protective equipment required).

• Occasionally (34%-66%):
• Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Equipment/Machinery/Tools
• Mechanical moving parts/vibrations

• Frequent (67%-100%):
• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.