Group Account Supervisor

Agency:

Biolumina

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Title: Group Account Supervisor

Company/Location: Biolumina, New York, NY

Department/Discipline: Account

Description

The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship.

Primary Job Responsibilities

Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand

Lead strategic and tactical planning process

Demonstrate mastery of brand category and competitive data, including key studies

Aggressively monitor and understand the competitive landscape, both strategic and creative

Seek opportunities to showcase agency work among current and prospective clients

Seek opportunities to grow business within current accounts and into new accounts connected with that client.

Demonstrate the fiscal acumen to lead a profitable account

Aggressively monitor fee performance to encourage/ensure profitability.

Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee

 Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere

Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free

Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product

Demonstrate ability to adapt to various client corporate cultures.

Keeping senior management briefed on account activities

Continue to refine skills in strategy and the business planning process

Articulate agency POV without being afraid to take a stand

Strategically problem solve for discrepancies between client and agency

 Act as a positive role model for agency at client and industry events

Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development

Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings

Establish credibility with clients at all levels and embody service-oriented attitude

Become trusted and integral strategic advisor to the client team

Additional Responsibilities

Communicate effectively and professionally both internally and externally

Demonstrate good problem-solving and interpersonal skills

Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately

Remain calm despite high pressure situations

Project a professional, positive attitude toward peers and clients within the department and the agency

Uphold Agency quality standards in servicing the Client

Maintain accurate time sheets

Foster a positive team atmosphere demonstrating respect for peers and supervisors

Assist other members of department/team as needed when workload allows

 Foster senior level partnerships with creative/account colleagues

Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager

Uphold the Company Values (the 3 E’s) in all decisions and interactions

Management Responsibilities

Assign work to assure project deadlines are met

Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized

Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers

Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs

Provide constructive and direct ongoing feedback to direct reports

Evaluate performance of direct reports and complete and deliver performance reviews

Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions

 Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts

Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head

Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.

Qualifications:

College degree, preferably in marketing, advertising, communications or science/medicine

5 - 7 years Agency or comparable experience

2 years of supervisory experience

Excellent written and oral communication skills

Well-developed knowledge of business practices/vendor relations

Maturity to handle independent senior-level Client contact

Ability to manage and train staff

Successful history of growing brands and possibly launching brands

Understanding of therapeutic categories/disease states

Biolumina’s Values

Open Mind

Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions

Be respectful of others’ ideas, opinions, and diverse backgrounds

Be flexible and adaptive to new ways of doing things

Brave Heart

Speak your mind…and your heart

Courageously step forward to try something new and help others to do the same

Be brave enough to defend your opinions—and brave enough to change them

Ready Hands

Be proactive and push things forward

Reach out to offer help and raise your hand to ask for help

Go out of your way to show gratitude

Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.





$120,000 - $155,000 

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.