Director of Housekeeping

Overview

Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.

Some perks of working part-time year-round for Inn at Bay Harbor include:

• Free Golf and Ski for both you and your family
• Free Adventure Center privileges at both The Highlands and Boyne Mountain
• Up to 50% off at the various Boyne Resorts Restaurants 
• 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on Boyne Resorts lodging for Friends and Family
• Tuition Reimbursement
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance

The Director of Housekeeping is responsible for managing daily operations, creating housekeepers' daily lists, inspecting homes/condos/cabins and managing the housekeeping workflow. In addition, this position will maintain employee schedules, manage labor hours, and direct guest and owner interaction/problem resolution.

Responsibilities

• Establish standards and procedures for department.
• Review department schedules and maintain payroll timekeeping system.
• Periodically inventory, track supplies and equipment. Make recommendations for replacement of items.
• Complete daily property walks to inspect for housekeeping and maintenance problems.
• Report items needing maintenance to maintenance department. Initiate work orders for repairs and follow through to assure proper completion.
• Inspect guest rooms, corridors, elevators, stairwells and other public spaces of property to evaluate physical condition and ensure all standards are met.
• Ensure thorough inspection of all suites for cleanliness and consistent placement of items.
• Resolve and take appropriate action on any guest complaints or problems to ensure good guest relations.
• Respond personally, or by phone, to in-house, departed or potential guests as necessary.
• Ensure all required reports are prepared completely and on time to develop a more informative database for improved management decision-making and critical evaluation of work activities.
• Hold Team Members accountable for performing tasks in a timely and efficient manner.
• Remain up to date on industry standards, new technology, techniques, equipment, and material that will improve the efficiency and quality of the department.
• Continue to train and develop Team Members.
• Review departmental costs including labor, miscellaneous expenses, and determine the specific corrective action to meet established goals.
• Prepare appropriate budget for management review.

Supervisory Duties: Supervise a total of up to 60 team members in the housekeeping department. The Director of Housekeeping is responsible for the overall direction and coordination of the Housekeeping Department. The Director of Housekeeping will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Qualifications

Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.

Certificates, Licenses, Registrations: Valid State Driver's License.