Four Seasons

Luxury hotel management with branded residences

Director of Spa & Wellness

Personal Care & StylingPosted on Nov 11

Full-timeMauritiusNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Hospitality Management, Spa Management, Business Administration, Wellness Management, or a related field is required.
A minimum of 5 to 8 years of progressive Spa leadership experience is required, including at least 3 years in a Director of Spa or senior management role within a luxury hotel, resort, or wellness destination.
Excellent command of written and spoken English is required; additional language skills are advantageous.
Strong knowledge of luxury Spa operations, wellness trends, treatment protocols, retail management, and guest experience enhancement is required.
Demonstrated financial acumen, including budgeting, forecasting, profit and loss management, yield management, and business analytics, is required.
Proven ability to develop, lead, motivate, and retain high-performing teams is required.
Strong sales and marketing capabilities with a track record of achieving revenue and profitability targets are required.
Strong guest relations, communication, presentation, and interpersonal skills are required.
Ability to manage multiple priorities in a fast-paced luxury environment is required.
Proficiency in Microsoft Office and Spa management systems such as Spa Soft, Book4Time, Oracle OPERA, or equivalent platforms is required.
Passion for wellness, luxury hospitality, and delivering world-class guest experiences is required.

Responsibilities

Build, motivate, and inspire a highly skilled Spa team by leading through example and fostering excellence, continuous learning, and employee engagement.
Develop employees through coaching, mentoring, performance management, succession planning, and training while promoting company values and culture.
Organize and manage the Spa Department in accordance with company philosophy, policies, and service standards to maximize efficiency, productivity, and guest satisfaction.
Collaborate with hotel departments to ensure seamless guest experiences and operational excellence.
Demonstrate care, professionalism, and warmth when interacting with guests, employees, members, and internal customers.
Ensure compliance with company standards through operational reviews, quality audits, and corrective action plans.
Develop and manage annual business plans, budgets, forecasts, and financial objectives while maximizing revenue and controlling expenses.
Maintain departmental administration, including payroll, scheduling, leave planning, records management, and reporting.
Ensure employees adhere to company policies, code of conduct, grooming standards, health and safety requirements, and service expectations.
Conduct daily line-ups, departmental briefings, leadership meetings, and monthly department meetings, documenting minutes and following up on action plans.
Provide constructive and fair performance feedback and conduct performance evaluations and talent reviews.
Maintain a hands-on leadership presence in the Spa and support operations during peak periods.
Ensure Spa facilities, equipment, and resources meet standards for cleanliness, functionality, and presentation.
Promote a safe, healthy, and environmentally responsible workplace for guests and employees.
Perform additional duties and special projects assigned by Hotel Management.
Direct Spa operations to ensure high standards of guest service, wellness experiences, and operational efficiency.
Integrate Spa services with Hotel operations, wellness programming, fitness, retail, food and beverage, and other resort experiences.
Develop and implement strategic initiatives to position the Spa as a leading luxury wellness destination.
Monitor global wellness trends and introduce innovative treatments, therapies, rituals, products, and experiences.
Engage with guests to provide personalized service and exceptional satisfaction.
Oversee retail operations and develop strategies to increase retail sales and treatment revenues.
Achieve revenue, profit, and productivity targets through business planning and operational management.
Monitor key performance indicators, including occupancy, treatment utilization, retail conversion, average spend, guest satisfaction, and labor productivity.
Ensure effective inventory management, purchasing, stock control, and cost-effective use of departmental resources.
Oversee facility maintenance and coordinate with Engineering, Housekeeping, Laundry, and Landscaping to maintain presentation standards.
Review guest feedback, online reviews, and satisfaction surveys and implement guest-experience improvements.
Manage memberships, wellness programs, partnerships, and promotional initiatives to grow the business and customer loyalty.
Develop and implement sales, marketing, and promotional strategies with the Sales & Marketing team.
Produce operational, financial, and performance reports, including business trend analyses and action plans.
Ensure effective use of Spa systems, technology platforms, and operational software.
Maintain compliance with company standards, local regulations, licensing requirements, and wellness industry best practices.
Lead Spa-related pre-opening, renovation, enhancement, and wellness development projects as required.
Represent the Spa during VIP visits, media events, wellness activations, and industry networking opportunities.
Perform additional duties or projects assigned by Hotel Management.

Desired Qualifications

Internationally recognized Spa, Wellness, Aesthetic, or Therapy certification, such as CIDESCO, CIBTAC, ITEC, VTCT, or equivalent.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

To lead and oversee the Spa Department, ensuring the delivery of exceptional wellness experiences while maintaining the highest standards of luxury, service excellence, operational efficiency, profitability, and employee engagement in alignment with Four Seasons standards.

Job Responsibilities

General

Builds, motivates, and inspires a highly skilled Spa team by leading through example and fostering a culture of excellence, continuous learning, and employee engagement.
Actively develops employees through coaching, mentoring, performance management, succession planning, and training while promoting Four Seasons values and culture.
Organizes and manages the Spa Department in accordance with Four Seasons philosophy, policies, and service standards, maximizing efficiency, productivity, and guest satisfaction.
Collaborates effectively with all hotel departments to ensure seamless guest experiences and operational excellence.
Demonstrates genuine care, professionalism, and warmth when interacting with guests, employees, members, and internal customers, consistently embodying the Golden Rule.
Ensures compliance with Four Seasons standards through regular operational reviews, quality audits, and implementation of corrective action plans.
Develops and manages annual business plans, budgets, forecasts, and financial objectives while maximizing revenue and controlling expenses.
Maintains accurate departmental administration, including payroll, scheduling, leave planning, records management, and reporting.
Ensures all employees adhere to company policies, code of conduct, grooming standards, health and safety requirements, and service expectations.
Conducts daily line-ups, departmental briefings, leadership meetings, and monthly department meetings with documented minutes and follow-up action plans.
Provides regular, constructive, and fair performance feedback while conducting performance evaluations and talent reviews.
Maintains a hands-on leadership presence within the Spa, supporting operations during peak periods and demonstrating operational excellence.
Ensures all spa facilities, equipment, and resources are maintained to the highest standards of cleanliness, functionality, and presentation.
Promotes a safe, healthy, and environmentally responsible workplace for both guests and employees.
Performs any additional duties and special projects as assigned by Hotel Management.

Departmental

Directs all Spa operations to ensure the highest standards of guest service, wellness experiences, and operational efficiency.
Drives integration of Spa services with Hotel operations, Wellness programming, Fitness, Retail, Food & Beverage, and other resort experiences.
Develops and implements strategic initiatives to position the Spa as a leading luxury wellness destination.
Stays informed of global wellness trends and introduces innovative treatments, therapies, rituals, products, and experiences to continuously enhance the Spa offering.
Maintains a strong presence within the Spa, engaging with guests to ensure personalized service and exceptional satisfaction.
Oversees retail operations and develops strategies to increase retail sales and treatment revenues.
Achieves revenue, profit, and productivity targets through effective business planning and operational management.
Monitors key performance indicators including occupancy, treatment utilization, retail conversion, average spend, guest satisfaction, and labor productivity.
Ensures optimal inventory management, purchasing practices, stock control, and cost-effective utilization of all departmental resources.
Oversees facility maintenance and coordinates with Engineering, Housekeeping, Laundry, and Landscaping departments to maintain exceptional presentation standards.
Reviews guest feedback, online reviews, and satisfaction surveys and implements initiatives to continuously improve the guest experience.
Manages memberships, wellness programs, partnerships, and promotional initiatives to drive business growth and customer loyalty.
Develops and implements sales, marketing, and promotional strategies in collaboration with the Sales & Marketing team.
Produces regular operational, financial, and performance reports, including analysis of business trends and action plans.
Ensures all Spa systems, technology platforms, and operational software are utilized effectively and efficiently.
Maintains compliance with Four Seasons standards, local regulations, licensing requirements, and wellness industry best practices.
Leads all pre-opening, renovation, enhancement, and wellness development projects related to the Spa operation as required.
Represents the Spa during VIP visits, media events, wellness activations, and industry networking opportunities.
Performs any additional duties or projects assigned by Hotel Management.

Special Requirements

Bachelor's Degree in Hospitality Management, Spa Management, Business Administration, Wellness Management, or a related field.
Minimum 5 to 8 years of progressive Spa leadership experience, including at least 3 years in a Director of Spa or senior management role within a luxury hotel, resort, or wellness destination.
Excellent command of written and spoken English; additional language skills are an advantage.
Internationally recognized Spa, Wellness, Aesthetic, or Therapy certification preferred (CIDESCO, CIBTAC, ITEC, VTCT, or equivalent).
Strong knowledge of luxury Spa operations, wellness trends, treatment protocols, retail management, and guest experience enhancement.
Demonstrated financial acumen, including budgeting, forecasting, P&L management, yield management, and business analytics.
Proven ability to develop, lead, motivate, and retain high-performing teams.
Strong sales and marketing capabilities with a track record of achieving revenue and profitability targets.
Exceptional guest relations, communication, presentation, and interpersonal skills.
Highly organized, innovative, results-oriented, and capable of managing multiple priorities in a fast-paced luxury environment.
Proficient in Microsoft Office and Spa management systems such as Spa Soft, Book4Time, Oracle OPERA, or equivalent platforms.
Passionate about wellness, luxury hospitality, and delivering world-class guest experiences.

Compliance Policies

Grooming Policy
Confidentiality Agreement
Policy Against Harassment
Electronic Systems Policy
Code of Business Conduct and Ethics
Employee Handbook Acknowledgement Form
Health & Safety Policy
Data Privacy and Information Security Policy
Four Seasons Service Culture and Standards Policy
Environmental Sustainability Policy
Emergency Response and Crisis Management Procedures

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Toronto, Canada
Founded: 1993

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