N

Nordic

Healthcare IT consulting and EHR implementations

ServiceNow Developer

Full-TimeUpdated on 10/14/2026
No salary listed
Senior
Bachelor's, Master's
Philippines
RemoteRequires a quiet private workspace and high-speed internet with a direct router connection or sufficient wireless connectivity.
IT OperationsEnterprise Applications

About the job

Requirements
  • Generally requires a bachelor's degree and 5 years of related experience, a master's degree and 3 years of related experience, or 8 years of related experience and no degree.
  • A bachelor's or master's degree in Information Technology, Computer Science, or another related field.
  • At least 5 years of ServiceNow experience, specifically with CSM, ITOM (CMDB), SPM, and ITSM modules, including portals.
  • At least 3 years of ServiceNow development experience across multiple modules.
  • At least 3 years of experience with scripting languages such as Perl, JavaScript, Python, and Shell, including Angular and React libraries.
  • At least 2 years of experience across three or more of the following ServiceNow areas: Incident Management, Change/Release Management, Knowledge Management, Service Portal, Asset Management, Reports/Dashboards, Configuration Management, JavaScript, HTML, and CSS.
  • Familiarity with organizational change management.
  • Familiarity with various system development life cycle models and hands-on experience with requirements collection and analysis.
  • Knowledge of relational databases including MySQL, MSSQL, and Oracle.
  • Ability to support multiple projects simultaneously.
  • Knowledge of Agile/Scrum concepts.
  • Knowledge of ITIL concepts.
  • Attention to detail and conscientiousness when performing work.
  • Customer service and teamwork skills, including working with clients and vendors to achieve mission success and provide quality products and services.
  • Ability to communicate key ideas and obtain feedback from cross-functional team members and stakeholders.
  • Creative, communication, and collaboration skills.
  • Critical thinking and problem-solving skills, including identifying risks and problems, conducting qualitative and quantitative analysis, evaluating alternatives, and making mitigation recommendations.
  • Professionalism and sound judgment in high-pressure situations.
  • Schedule flexibility and adaptability to rapid change.
  • Cross-functional knowledge to communicate and translate information for non-technical teams.
  • Ability to understand complex system workflows and technical concepts and the cause and effect of actions in business processes or software systems.
  • Must demonstrate and embody Nordic's Maxims.
  • Must have a quiet, private working space that meets home network connectivity expectations.
  • Must have high-speed internet and a direct connection to a router or sufficient wireless connectivity.
Responsibilities
  • Configure and customize ServiceNow applications using scripting, including creating forms, workflows, service requests, access control lists, and email notifications.
  • Create scripts and develop forms, workflows, and security rules to improve IT, HR, and customer service teams' work across ITSM, CSM, HRSD, ITAM, and ITOM (CMDB).
  • Investigate platform issues, perform root cause analysis, and refine processes to streamline employee workflows, IT support, and customer service.
  • Collaborate with business stakeholders to translate their needs into scalable ServiceNow applications and lead cross-functional project rollouts.
  • Develop out-of-the-box functionality, limit custom integrations that link ServiceNow with core enterprise tools, and thoroughly test changes before release to protect sensitive data.
  • Maintain platform security and currency by applying ServiceNow releases, patches, and plugins.
  • Build monitoring tools, dashboards, and reports that provide business metrics, track SLAs, and measure CMDB health.
  • Create roadmaps to support business services using CSDM models, aligning IT, HR, and business stakeholders around shared data.
  • Maintain and refine CMDB governance processes and data quality standards to support IT operations, change management, and incident routing.
  • Serve as a ServiceNow subject matter expert, train users, promote unified portals, and lead technical discussions aligned with best practices.
Desired Qualifications
  • One or more ServiceNow certifications: Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
  • ITIL certification.
  • Maintain an accurate CMDB using the Common Service Data Model (CSDM), resolve data anomalies, and ensure it is a reliable foundation for enterprise operations.
  • Hands-on experience with CMDB/ITOM Discovery, including setting up MID Servers and patterns.
  • ServiceNow experience with discovery, service mapping, and configuration management (CMDB), CI classes, relationships, IRE rules, and data integrity.
  • Exposure to multiple, diverse technologies, platforms, and processing environments.
  • Understanding of strategic and emerging technology trends and the practical application of existing and emerging technologies to evolving business and operating models.
  • Experience working in healthcare IT.

About the company

Nordic Consulting provides healthcare IT consulting that helps hospitals implement, optimize, and maintain electronic health record systems, with a focus on Epic and Infor. They deploy experienced consultants to client sites for projects ranging from large EHR implementations to targeted performance improvements, and offer advisory, professional, and managed services. They differentiate themselves by offering a one-stop path that combines deep healthcare IT expertise across advisory, project work, and ongoing support. Their goal is to help healthcare organizations run reliable, efficient, and compliant EHR environments that improve clinical and operational outcomes through a predictable, ongoing services model.

Company Size

N/A

Company Stage

Acquired

Total Funding

N/A

Headquarters

N/A

Founded

2010

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Simplify Jobs

Simplify's Take

What believers are saying

  • Nordic opened a Mexico delivery facility on August 5, 2026, expanding capacity.
  • ServiceNow partnership on May 29, 2025 opens higher-margin workflow and AI services.
  • July 8, 2026 Black Book leadership validates Nordic's positioning with provider buyers.

What critics are saying

  • ServiceNow, Oracle Health, and Epic ecosystems compress pricing and reduce consultant leverage.
  • Mexico delivery expansion increases cross-border execution risk during client implementation deadlines in 2026.
  • Healthcare IT demand weakens fast when hospitals freeze projects, as Nordic saw in 2024 layoffs.

What makes Nordic unique

  • Nordic is healthcare-only, pairing Epic depth with managed services and analytics.
  • Black Book ranked Nordic No. 1 overall in 2026 healthcare IT consulting.
  • Alicia Harkness joined June 15, 2026, bringing Guidehouse-scale healthcare advisory experience.

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Benefits

Remote Work Options

Flexible Work Hours

Company News

Military Industry Today
Aug 5th, 2026
Nordic expands global team with new delivery capabilities to accelerate healthcare AI, analytics, managed services, and Epic support.

Nordic expands global team with new delivery capabilities to accelerate healthcare AI, analytics, managed services, and Epic support. MADISON, Wis., Aug. 05, 2026 (GLOBE NEWSWIRE) - Nordic(R), a global healthcare IT consulting firm, announced the opening of a new delivery facility in Mexico as part of its continued global expansion. The new location strengthens Nordic's ability to support complex technology and transformation initiatives by expanding its global delivery footprint and increasing access to highly skilled talent. The facility will support a broad range of client needs, including Epic services, managed services, digital transformation, cloud and infrastructure operations, data and analytics, and emerging AI-enabled healthcare solutions. "As healthcare organizations continue to face workforce challenges, rising costs, and increasing demands on their technology investments, it's important that we evolve alongside them," said Alicia Harkness, CEO of Nordic. "By growing our global team, we're expanding our ability to support leading health systems across the full spectrum of services, from Epic optimization and managed services to data, analytics, and AI-enabled transformation. This investment strengthens our ability to deliver the experience, expertise, and partnership our clients rely on." Its facility is designed to enhance Nordic's global delivery capabilities and provide clients with greater capacity to support evolving business needs. Clients will continue to experience the same high level of service and collaboration from their Nordic teams, now backed by an even broader global network of talent. "We've built our delivery model around meeting clients where they are and helping them address the challenges in front of them," said Mickey Davis, president of Managed Services, Nordic. "As demand continues to grow for managed services, Epic support, analytics, and AI-driven capabilities, expanding our global team enables us to scale efficiently while maintaining the quality, consistency, and healthcare expertise our clients expect." Nordic's Mexico facility will operate as an extension of its existing global team, reinforcing a unified delivery model rather than introducing a new outsourcing structure. The company will continue to deliver services through a single, coordinated team across its U.S. and international locations. The expansion builds on more than 16 years of healthcare IT consulting experience and a strong delivery foundation. Nordic's global model emphasizes continuity and long-term client relationships, supported by consistent processes and a stable workforce. Learn more at nordicglobal.com. About Nordic Nordic is a global health and technology consulting partner focused on healthcare delivery and the systems that support it. With deep clinical, operational, and technical expertise, Nordic works alongside hospital and health system leaders to solve complex challenges, strengthen performance, and prepare care teams for what's next. By pairing strategic insight with hands-on execution, Nordic enables clients to drive greater value from their enterprise technologies and advance the care experience for patients and practitioners. Learn more at nordicglobal.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Military Industry Today do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Pivot Point Consulting
Jul 8th, 2026
Pivot Point Consulting appoints Terri LeFort as chief executive officer to lead next chapter of growth and Innovation.

Pivot Point Consulting appoints Terri LeFort as chief executive officer to lead next chapter of growth and Innovation. PANAMA CITY, Fla., July 8, 2026 / Pivot Point Consulting, a leading healthcare technology and services platform and the #1 Best in KLAS Managed IT Services firm, today announced the appointment of Terri LeFort as chief executive officer, effective July 8, 2026. LeFort brings more than 30 years of healthcare leadership experience and a proven track record of scaling high-growth organizations, developing exceptional teams, and creating sustainable value for clients, employees, and investors. As CEO, she will lead the company through its next phase of growth, further expanding capabilities and impact across the healthcare ecosystem while building upon the strong foundation established by the firm's leadership team. As part of its growth strategy, Pivot Point is focused on expanding its managed services offerings, enhancing advisory and transformation capabilities, and diversifying the firm's portfolio. Under LeFort's leadership, the company will continue investing in innovation, talent, and strategic growth initiatives to deepen client relationships, expand market presence, and deliver greater value across the healthcare industry. LeFort's appointment follows a period of significant growth and transformation for Pivot Point. Under the leadership of Managing Partners Rachel Marano, Dave Dyell, and Marc Hirshfield, the company has expanded service offerings, strengthened its market position, and built one of healthcare's most respected technology and services organizations. "Terri is the ideal, visionary leader for this pivotal moment in the company's evolution," said Glenn Cole, Pivot Point's Board chair. "Rachel, Dave, and Marc have built an exceptional organization, defined by client success, operational excellence, and a strong culture. Terri will add a rare combination of deep technological and clinical healthcare expertise, along with a track record of extraordinary operational leadership in driving profitable growth across complex global markets. We are excited to welcome her as CEO and are confident in her ability to successfully scale Pivot Point through a new phase of growth and diversification." LeFort most recently served as president of Nordic International, where she was responsible for the strategic direction, growth, and service delivery over all of the organization's international businesses, and additionally, played key roles across the broader enterprise, overseeing a variety of U.S.-focused corporate functions, customer operations and transformational initiatives. Prior to Nordic, LeFort spent more than 20 years with Healthtech Consultants, including four years as its president, guiding the organization's growth and expansion into one of Canada's leading healthcare technology consulting firms. She holds a Bachelor of Nursing degree and an MBA in Leadership and Innovation. LeFort has been widely recognized for her contributions to the healthcare technology industry and was named to Becker's Healthcare's 2026 Women in Health IT to Know list, which recognizes influential leaders advancing innovation, transformation, and excellence across healthcare technology. "I am honored to join Pivot Point at such an exciting time in its journey," said LeFort. "What attracted me to the organization is its reputation for excellence and deep commitment to client outcomes, as well as the extraordinary culture built by Rachel, Dave, Marc, and their leadership team. Healthcare organizations are navigating unprecedented change, and Pivot Point is uniquely positioned to help clients move forward with confidence. I look forward to working alongside our talented team to build on this strong foundation, expand our impact, and create even greater value for our clients, partners, and employees." The leadership transition reflects both continuity and a shared vision for future growth. "This transition is about building on the momentum we've created and positioning the organization for the opportunities ahead," said Marano. "Over the years, we've cultivated an exceptional culture, assembled an incredible team, and earned the trust of clients across the healthcare industry. We are confident Terri's leadership will help us scale while staying true to our values and client-first mindset." To provide continuity while positioning the company for its next phase of growth, Pivot Point's managing partners will continue to play critical leadership and governance roles. Marano will serve as vice chair of the Board, while Dyell and Hirshfield will continue to serve on the Board. Hirshfield will also assume the role of chief delivery officer, overseeing all client-facing delivery to ensure continued excellence in successful outcomes. "Our commitment to client success and innovation has enabled Pivot Point to become the #1 Best in KLAS Managed IT Services firm," said Dyell. "With Terri's leadership, a strong executive team, and tremendous market opportunity ahead, we are well-positioned to continue creating meaningful value for those we serve." "Exceptional delivery has always been at the heart of our success," said Hirshfield. "As chief delivery officer, I look forward to further aligning our client-facing teams, strengthening collaboration across the organization, and ensuring we continue delivering the outstanding service and outcomes our clients expect from us." Together, this leadership structure positions Pivot Point to accelerate growth, expand its market leadership, and help healthcare organizations navigate their most critical transformation initiatives. About Pivot Point Consulting Pivot Point ignites possibility with healthcare organizations and partners to navigate pivotal moments. The company provides Best in KLAS managed services, strategic advisory, and talent solutions that help providers, payers, life sciences organizations, and healthcare technology companies move faster, make decisions with confidence, and lead what's next. Pivot Point is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS across multiple categories, including Best in KLAS: Managed IT Services (2023-2026), #2 Best in KLAS: Technical Services (2026), Best in KLAS: Technical Services (2024), and #1 Best in KLAS: Overall IT Services Firm (2020).

PR Newswire
Jun 11th, 2026
Nordic appoints Alicia Harkness as CEO to lead healthcare tech expansion

Nordic, a global health technology and consulting firm, has appointed Alicia Harkness as chief executive officer, effective 15 June. Harkness brings over 20 years of leadership experience across public, commercial and nonprofit sectors. As a founding partner of Guidehouse, Harkness led the development of the Global Health business, scaling it into one of the firm's leading enterprise areas within six years. She has built integrated portfolios spanning advisory, technology and managed services. Jason Szczuka, chairman of Nordic's board, said Harkness brings the client focus, strategic perspective and industry experience needed to advance the company's next growth phase. Nordic provides consulting services to help healthcare organisations leverage technology to address clinical, operational and business challenges.

WisBusiness
Jun 11th, 2026
Nordic: Nordic appoints Alicia Harkness as CEO.

Nordic: Nordic appoints Alicia Harkness as CEO. MADISON, Wis., - June 11, 2026 - Nordic(R), a global health technology and consulting firm, today announced the appointment of Alicia Harkness as CEO effective June 15. Harkness will lead Nordic as the organization continues advancing as healthcare's trusted, strategic partner, helping organizations leverage the power of their technology to navigate complex clinical, operational, and business demands. "Harkness is the right leader to guide Nordic into its next phase of growth," said Jason Szczuka, chairman of the board of directors, Nordic. "She brings the client focus, strategic perspective, and industry experience needed to build on Nordic's strong foundation and move the business forward. The board has full confidence in her appointment and in the entire Nordic team as they focus on helping care teams solve pressing challenges, strengthen operations, and improve outcomes for patients and communities." Harkness arrives with more than 20 years of leadership experience across the public, commercial, and nonprofit sectors. As a founding partner of Guidehouse, Harkness led the development of the Global Health business, scaling the segment into one of the firm's leading enterprise areas within six years. She has built integrated portfolios spanning advisory, technology, and managed services, partnering closely with executive leadership teams to shape strategy, guide investment priorities, and drive innovation which will bring a depth of experience that aligns with Nordic's direction and focus. "Nordic stands apart as an organization being solely focused on healthcare, but it's the team and their commitment to the communities they serve that sets it apart," said Alicia Harkness, CEO, Nordic. "I'm excited to be joining at a time when there is a clear opportunity ahead. My focus is on serving our clients, supporting our people, and investing in work that strengthens teams at the center of patient care." "Harkness understands what clients need today and where the market is heading," said Steve Eckert, chief growth officer, Nordic. "That combination is critical as we continue to grow. We are confident in her leadership, and the impact she will have across the business." About Nordic Nordic is a global health and technology consulting partner focused on healthcare delivery and the systems that support it. With deep clinical, operational, and technical expertise, Nordic works alongside hospital and health system leaders to solve complex challenges, strengthen performance, and prepare care teams for what's next. By pairing strategic insight with hands-on execution, Nordic enables clients to drive greater value from their enterprise technologies and advance the care experience for patients and practitioners. Learn more at nordicglobal.com.

Nordic
Aug 5th, 2025
Nordic named a top consulting firm of 2025 by The Consulting Report

Nordic named a top consulting firm of 2025 by The Consulting Report.