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Eurofins

Global lab testing and analytics network

Sachbearbeiter - Auftragsabwicklung Labor

Customer SupportPosted on Nov 13
Full-timeWeingarten, GermanyNo salary listedIn-person

About the Job

Requirements

  • A completed degree or vocational training in a natural-sciences field, such as biology, geology, chemistry, or environmental sciences, or a comparable qualification.
  • Initial professional experience in environmental analytics is advantageous but not required.
  • Good knowledge of Microsoft Office and basic technical understanding are required; the candidate should be comfortable with digital tools and IT systems and able to learn new applications quickly.
  • Very good German language skills, spoken and written, are required.
  • The candidate should work independently and with a customer-oriented approach.
  • The candidate should be reliable, structured, and team-oriented, with a quick grasp of new information and a solution-oriented approach.

Responsibilities

  • Provide customers with technical and administrative support in the correct and timely handling of their orders throughout the entire process chain, in the role of test lead.
  • Act as the interface between the laboratory and customers by advising on the selection of analysis programs and answering questions about the Eurofins Umwelt product portfolio, legal regulations, and requirements.
  • Organize sampling on time, plan the required schedules, and oversee the process from planning through sample registration.
  • Assess the plausibility of laboratory-generated analysis results, then prepare, validate, and send test reports and create invoices.
  • Handle customer complaints successfully.
  • Build lasting relationships with existing customers and represent Eurofins to its customers.
  • Work with the team to improve the customer experience and customer service.

Desired Qualifications

  • Initial professional experience in environmental analytics is advantageous but not required.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size
10,001+
Company stage
IPO
Headquarters
Luxembourg
Founded
1987

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