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Sutherland

Global BPO providing customer lifecycle management

Wellness Director

People & HRConfirmed live in the last 24 hours
Full-timeZone, PhilippinesNo salary listed

About the Job

Requirements

  • A graduate degree, diploma, or higher in clinical psychology, counseling, health psychology, or a related health field, or experience leading this function.
  • Qualified counsellor and/or psychotherapist.
  • A supervision qualification is a plus.
  • Experience with metric management and reporting.
  • High degree of empathy and sensitivity.
  • Excellent interpersonal communication skills.
  • Active listening skills.
  • Ability to discuss wellness issues confidently.
  • Ability to adapt counselling or coaching style to the situation.
  • High degree of integrity and ability to maintain confidentiality.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively and independently.
  • Awareness of the employee handbook, labor health and safety rules and policies, wellness policy, and other company internal policies and procedures.

Responsibilities

  • Create innovative and effective wellness programs and interventions to encourage positive lifestyle choices or recommend changes in personal habits.
  • Create awareness of wellness resources and materials that support self-development.
  • Set up a community of wellness champions and first aiders.
  • Use data to continually evaluate the quality and effectiveness of programs.
  • Provide sessions for People leaders to help them support their teams and approach wellbeing topics with confidence.
  • Facilitate training sessions on wellness topics, including resilience and wellbeing, stress management, nutrition, weight management, physical fitness, and work-life balance.
  • Create and administer surveys to gather data and employee feedback, analyze results, and recommend actions.
  • Communicate with internal and external stakeholders about the wellness program, its implementation, and its effectiveness using data and reports.
  • Collaborate with wellness partners and vendors to ensure high-quality products and services are delivered and well-utilized.
  • Undertake risk analyses, recommend changes, and ensure regulatory compliance where applicable.

Desired Qualifications

  • Experience as a wellness coach in a corporate setting.
  • A supervision qualification.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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