All Accor

Global hotel management, franchising, loyalty program

Guest Service Associate - Housekeeping

Janitorial ServicesPosted on Nov 13

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

Primary school education is required.
Good oral proficiency in English is required.
No prior experience is required; training will be provided.
The employee must be well versed in hotel fire, life-safety, and emergency procedures.
The employee must maintain a high standard of personal appearance and hygiene.
The employee should establish and maintain effective working relationships with employees.
The employee should demonstrate strong interpersonal and training skills.
The employee should be results- and service-oriented, with attention to detail.
The employee should be able to multitask and work well in stressful, high-pressure situations.
The employee should be a team player and builder.

Responsibilities

Attend daily briefings and perform assigned daily tasks.
Understand guest levels, including VIPs, and room categories.
Clean and maintain assigned areas according to standards and procedures.
Replenish guest supplies and promptly attend to guest requests.
Report damage or malfunctions in hotel rooms or areas to the supervisor.
Keep equipment clean and in proper condition.
Maintain a section room report and a daily productivity report.
Immediately report lost and found articles to the housekeeping office.
Handle guest complaints tactfully and promptly report incidents or irregularities to the supervisor.
Report unusual behavior or activities in guestrooms, floors, or public areas to the supervisor.
Accurately record room status in the allocated section.
Carry out valet services when required, such as delivering linen and processing laundry orders.
Attend briefings, meetings, and training as assigned by management.
Perform other reasonable duties assigned by management.

Job Description

Primary Responsibilities

Operation

Attend daily briefings and takes on daily assigned tasks
Understand the difference in guest levels (VIPs) and Room Categories
Clean and maintain areas of responsibility according to standards and procedures
Replenish guest supplies and ensure that guests requests are promptly attended to
Report damage or malfunction in hotel rooms/areas to Supervisor
Maintain equipment in a proper state of cleanliness
Maintain a section room report as well as a daily productivity report
Reports lost and found articles to the housekeeping office immediately
Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
Record room status in allocated section accurately
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management
Establish and maintain effective employee working relationships

him/

Qualifications

Knowledge and Experience

Primary school education
Good oral proficiency in English language
No experience is required, training will be provided

Additional Information

Competencies
•   Strong leadership, interpersonal and training skills
•   Results and service oriented with an eye for details
•   Ability to multi-task, work well in stressful & high-pressure situations
•   A team player & builder

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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