Uber

Connects people with rides, meals and groceries

Senior Strategic Operations Manager - Rider Growth, DACH

Growth MarketingConfirmed live in the last 24 hours

Full-timeBerlin, GermanyNo salary listedIn-person

About the Job

Requirements

Four to six years of experience in strategic operations, management consulting, technology operations, or program management.
Proven ability to manage complex cross-functional projects and turn ambiguous requirements into structured, scalable processes.
Ability to translate strategy into detailed execution plans with clear outcomes.
Ability to manage external partners and internal teams with diverse perspectives.
Business-level fluency in German and English.
Strong data skills and experience with SQL, including using data to derive recommendations.
Ability to pivot quickly in a fast-paced environment while keeping the broader strategy in mind.

Responsibilities

Drive rider growth across Germany by designing and optimizing top-of-funnel and in-funnel rider acquisition, conversion, and reactivation strategies.
Grow Uber One and the cross-line-of-business mix in Germany; operationalize loyalty and membership partnerships, including enrollment flows, benefit delivery, redemption tracking, and partner reporting.
Develop the premium product portfolio and create superior rider experiences with high-end and specialty vehicles.
Define key performance indicators, track conversion, reliability, and return on investment, and continuously iterate to improve the experience.
Balance strategic planning with daily operations, work with leadership to set direction for Germany, and ensure standard operating procedures are executed effectively.
Collaborate with Product, Marketing, and City Operations to improve rider and driver experiences.

About the Team

The Rider Operations team in Germany serves as the operational engine driving growth across one of Uber’s most key European markets. Operating at the intersection of analytical root cause analysis, strategy, and local execution, this cross-functional team owns the full rider journey—from top-of-funnel acquisition to premium loyalty activations and high-density venue operations.

About the Role

Uber is looking for a Strategic Operations Manager to join our Germany Country Team, a group dedicated to shaping the future of mobility in one of our most critical "Star" markets.
This role sits at the intersection of long-term strategy and real-time execution where you will drive Rider Growth across premium product lines, memberships, and loyalty partnerships.
You will collaborate with Product, Marketing, and City Ops to ensure that every rider and driver experience is seamless, whether they are leaving a sold-out stadium or discovering a new Uber product for the first time.

What You’ll Do

Drive Rider Growth Engine: Architect and optimise top-of-funnel and in-funnel rider acquisition, conversion, and resurrection strategies to build the most efficient growth funnel across Germany
Membership & XLOB: Grow Uber One and the X-LOB mix in Germany. Operationalise loyalty and membership partnerships on the ops side so we actually capture the value we signed up for — e.g. fintech and rewards partners such as Revolut and Air Miles programmes — covering enrolment flows, benefit delivery, redemption tracking and partner reporting.
Drive Premium: Develop our premium product portfolio and create reliably superior rider experiences with high-end and specialty vehicles
Analyse & Optimise: Define the KPIs that matter. You will track performance metrics conversion, reliability, and ROI and continuously iterate to improve the experience.
Collaborate across the "Forest & Trees": Balance high-level strategic planning with the nitty-gritty of daily operations. You’ll work with leadership to set the direction for Germany while ensuring standard operating procedures are flawless.

Basic Qualifications

Experience: 4–6 years of experience in strategic operations, management consulting, tech operations, or program management.
Project Management Mastery: Proven ability to manage complex, cross-functional projects. You can turn ambiguous requirements into structured, scalable processes.
Operational Rigor: You have a "get it done" mindset and are comfortable translating strategy into detailed execution plans with clear outcomes.
Stakeholder Influence: Exceptional communication skills with the ability to manage external partners and internal teams with diverse perspectives.
Language: Business-level fluency in German and English.
Analytical Depth: Strong data skill & experience with SQL. You are comfortable using data to derive recommendations and aren't afraid to dive into the details.
Strategic Agility: The ability to pivot quickly in a fast-paced environment while keeping the "big picture" in mind.

About the Company

Uber

Connects people with rides, meals and groceries

Uber runs digital marketplaces that connect people seeking rides, meals and groceries with drivers, couriers and local merchants. Its Uber app includes private and shared rides, while Uber Eats lets customers order from restaurants and stores for delivery or pickup. The apps match requests with nearby service providers, handle payment and show trip or order progress, with revenue coming from service fees charged on transactions. Uber Freight connects businesses shipping goods with trucking companies and sells managed transportation services, extending the group's software beyond consumer trips. Founded in 2009, Uber is headquartered in San Francisco, California.

Company size: 10,001+
Company stage: IPO
Headquarters: San Francisco, CA
Founded: 2009

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