A

Amazon

Sells products online and rents cloud computing

Enterprise Act Engineer 2

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timePortland, OR, USA

About the Job

Requirements

  • A bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field is required.
  • One year of experience in the job offered, as a Support Engineer, Systems Engineer, or a related occupation is required.
  • One year of experience designing, developing, implementing, troubleshooting, and managing large-scale distributed applications is required.
  • One year of experience performing system administration in a Linux or Windows environment is required.
  • One year of experience conducting computer networking, scripting, and automation is required.

Responsibilities

  • Design, develop, and support cloud-based mission-critical applications, systems, services, and features for global and enterprise companies.
  • Work directly with engineering teams and leading technologists.
  • Use transformational technologies to ensure a flawless customer experience.
  • Manage enterprise accounts and oversee support cases.
  • Assist customers with strategy, project planning, launch, and ongoing operations.
  • Analyze and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions and metrics, and perform detailed prelaunch planning.
  • Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle.
  • Advocate for customer requirements.
  • Participate in customer-requested meetings.
  • Use key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

About the Company

Amazon

Sells products online and rents cloud computing

Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
1994

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